Associate Supervisor Operational Services- Reliant Medical Group

Optum; Worcester (MA); On-site; USD 41,000 - 73,000; Full time

Benefits offered by this job

Comprehensive benefits

Incentive programs

Equity stock purchase

401k contribution

Job summary

Reliant Medical Group, part of the Optum family, is seeking a Team Lead Medical Assistant for our Surgical Specialties department in Worcester, MA. This full-time role coordinates daily support, provides hands-on clinical and administrative support, and ensures high-quality department workflow.

You will lead the team, cover in manager's absence, schedule coverage, and drive process improvements while delivering compassionate patient care.

Qualifications

• High School diploma or equivalency
• 2+ years in a clinical setting with 1+ year as Medical Assistant (bachelor's or associate may substitute for one year)
• Interpersonal skills to interact with patients and professionals
• Good judgment in fast-paced environment

Responsibilities

• Serves as a skilled clinical/administrative resource for team members
• Assumes leadership duties while performing nonexempt support tasks
• Evaluates daily schedules and ensures coverage during absences
• Implements and adjusts operational procedures within guidelines
• Guides staff on workflow execution and suggests improvements
• Supports performance reviews and monitors service quality
• Acts as point of contact for patient issues and may supervise in manager's absence

Skills

Team Leadership

Medical Assistant

Patient communication

Clinical operations

Education

High School diploma

Job description

Opportunities with Reliant Medical Group, part of the Optum family of businesses. Join a community-based, multi-specialty, physician-led organization where you will work with talented peers on a common purpose: improving the quality, cost and experience of health care. Here, we focus on delivering the best patient care, rather than volume. Through innovation and superior care management, we support patients and your well-being as a team member. Join a team at the forefront of value-based care and discover the meaning behind Caring. Connecting. Growing together.

Position Details

• Primary Location: 123 Summer Street, Worcester, MA, 01606
• Department: Surgical Specialties
• Schedule: Full time, 38.75 hrs./ week- Monday - Friday 7:30a- 5:00p

Under general supervision as a Team Lead, coordinates the daily support operations of a single clinical area or group. Primarily acts as a Medical Assistant and performs the full duties associated with this role. Is a resource for other support staff and may fill in for staff as needed to provide appropriate coverage of the department. Takes lead role in ensuring department workflow is of a high quality.

Primary Responsibilities

• Serves as a skilled clinical/administrative support resource for team members
• Assumes leadership duties while performing nonexempt support tasks
• Evaluates daily schedules and ensures coverage during absences
• Implements and adjusts operational procedures within established guidelines
• Guides staff on workflow execution and suggests improvements
• Supports performance reviews and monitors service quality (e.g., phone systems)
• Acts as point of contact for patient issues and may supervise in manager's absence

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit
• Experience typically acquired through 2+ years in a clinical setting with 1+ years as a Medical Assistant (a bachelor's or associate degree may be substituted for one year of experience). In depth knowledge of specialty's area
• Proven solid interpersonal skills with the ability to interact effectively with patients and medical professionals
• Proven sound judgment with the ability to work and make decisions in a fast-paced environment

Preferred Qualifications

• American Heart Association Basic Life Support (BLS) is solidly preferred if the job is in a patient-facing clinical capacity
• Advanced Cardiac Life Support (ACLS) may be required based on specialty

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.38 to $36.44 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

• a comprehensive benefits package
• incentive and recognition programs
• equity stock purchase
• 401k contribution

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.