Clinical Operations Leader for Patient Care Teams

Optum; Natick (MA); On-site; USD 60,000 - 107,000; Full time

Benefits offered by this job

Comprehensive benefits

Equity stock purchase

401k contribution

Job summary

Reliant Medical Group, part of the Optum family, seeks an experienced operations supervisor to oversee medical office activities, scheduling, EMR use, and payroll processes. You will lead Medical Assistants, drive process improvements, and partner with leadership on budgets and performance metrics.

The role requires strong leadership, clinical operations oversight, and effective communication to ensure patient satisfaction and efficient workflows.

Qualifications

• Knowledge of medical terminology and experience with electronic medical records.
• Proficient in Microsoft Office (Excel, Word, Outlook) and practice management software.
• Demonstrated leadership ability including problem-solving and written reports.

Responsibilities

• Directly supervises Medical Assistants (15+), including hiring, training, scheduling, performance evaluations and corrective action.
• Provides direction and leadership to staff for teamwork and alignment with organizational initiatives.
• Oversees daily clinical and support operations to ensure access, service quality and cost control.
• Manages staffing assignments to meet patient care needs and practice volume.
• Ensures compliance with policies, safety and infection control standards.

Skills

Medical terminology

EMR experience

Leadership

Problem solving

Communication

Tools

Microsoft Office

Practice management software

Job description

Reliant Medical Group, part of the Optum family, seeks an experienced operations supervisor to oversee medical office activities, scheduling, EMR use, and payroll processes. You will lead Medical Assistants, drive process improvements, and partner with leadership on budgets and performance metrics.

The role requires strong leadership, clinical operations oversight, and effective communication to ensure patient satisfaction and efficient workflows.