Clinic Operations Lead: Front Office & Referrals

Banner Health; United States; On-site; USD 70,000 - 95,000; Full time

Job summary

Banner Health's Chandler clinic seeks a Front Office and Referrals Supervisor to lead day-to-day front office operations, manage staff scheduling, and ensure accurate referrals and authorizations. This role supports a high-volume clinic and serves as a trusted escalation point for staff, providers, and patients.

As a clinic leader, you will coach team members, address patient concerns, and collaborate with the Practice Manager to uphold service standards, regulatory requirements, and smooth

Qualifications

• Experience supervising non-physician staff.
• Ability to coordinate referrals/authorizations.
• Strong communication and problem-solving skills.
• General familiarity with clinic billing/coding processes is a plus.

Responsibilities

• Supervise day-to-day front office and support staff to ensure productivity.
• Oversee staff scheduling and timecard oversight.
• Ensure referrals and authorizations are processed accurately and timely.

Skills

Front Office Leadership

Staff Scheduling

Patient Service

Conflict Resolution

Operational Oversight

Job description

Banner Health's Chandler clinic seeks a Front Office and Referrals Supervisor to lead day-to-day front office operations, manage staff scheduling, and ensure accurate referrals and authorizations. This role supports a high-volume clinic and serves as a trusted escalation point for staff, providers, and patients.

As a clinic leader, you will coach team members, address patient concerns, and collaborate with the Practice Manager to uphold service standards, regulatory requirements, and smooth