Clinic Front Office & Referrals Supervisor

Banner Health; Mesa (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Banner Health Center in Chandler, AZ seeks an experienced Front Office and Referrals Supervisor to lead daily front office operations. You will supervise staff, manage referrals and authorizations, and act as a key escalation point for staff, providers, and patients.

The role emphasizes collaboration, accountability, and patient-centered service in a high-volume clinic. The position supports a patient-focused environment with opportunities to learn multiple departments and contribute to clinic

Qualifications

• Requires leadership experience in a medical office or clinic setting.
• Strong communication and organizational skills.
• Ability to supervise front office staff and manage referrals/authorizations.

Responsibilities

• Assist Practice Manager in day-to-day supervision of front office and support staff.
• Manage staff scheduling and timecard oversight.
• Address and resolve patient complaints and service concerns.
• Support billing, coding, and referral/authorization processes.
• Navigate conflict management with professionalism and care.
• Ensure staffing levels and clinic operations meet policy and state requirements.
• Oversee supply ordering and inventory management.

Skills

Staff supervision

Staff scheduling

Customer service

Conflict resolution

Education

Associate's Degree

Tools

Practice management software

Job description

Banner Health Center in Chandler, AZ seeks an experienced Front Office and Referrals Supervisor to lead daily front office operations. You will supervise staff, manage referrals and authorizations, and act as a key escalation point for staff, providers, and patients.

The role emphasizes collaboration, accountability, and patient-centered service in a high-volume clinic. The position supports a patient-focused environment with opportunities to learn multiple departments and contribute to clinic