Clinic Operations Lead - Assistant Program Supervisor

Crossroads; Newport (TN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Mileage reimbursement

Excellent training

401K options with match

Continuing Education Allowance

Life Insurance

Disability (Short/Long Term)

Paid maternity/paternity leave

Mental Health day

Calm subscription

Job summary

Crossroads Treatment Centers in Newport, TN is seeking an Assistant Program Supervisor to support the mission and culture, reinforce policies, and assist the Program Supervisor in KPI achievement. The role involves front office duties, staffing, scheduling, onboarding, and ensuring timely lab work and patient care coordination.

The candidate should have experience in opioid treatment settings and supervisory roles, with a HS diploma or GED. This is an on-site, full-time position based in Newport.

Qualifications

• Preference given to candidates with experience working in an Office Based Opioid Treatment program and supervisory experience.
• Experience working with individuals with substance abuse or mental health.

Responsibilities

• Creates and fosters an environment that supports Crossroads Mission and Inspire Culture
• Supports and reinforces Crossroads policies and procedures
• Assists Program Supervisor with the achievement of Crossroads 4 main KPI’s: Census, Attrition, EBITDA and NPS
• Proactively partner with Program Supervisor and Human Capital Business Partner on employee relations matters
• Partners with Program Supervisor in conducting interviews for open positions
• Assists with the onboarding and acclimation of new Crossroads team members, including review of job description, associate handbook, new hire policies, etc.
• Partners with Program Supervisor to monitor team performance and compliance, and assist with staff training
• Creates schedules and approves timecards for teammates at assigned centers
• Performs front office responsibilities, including but not limited to Check-in and Check-out, vitals and urine toxicology
• Ensure labs are completed in a timely manner and sent to the appropriate lab
• Reconciliation of payments and transportation of deposits to bank
• Primary point of contact for all patient concerns and escalation to Program Supervisor
• Maintaining patient insurance information and facilitate conversations regarding insurance concerns
• Ordering and maintaining all supplies for assigned center(s)
• Communicate necessary changes with team and ensure changes are implemented timely and effectively
• Complete and facilitate performance evaluations with the assistance of the Program Supervisor
• Ongoing evaluation of staffing needs and escalation of needs to Program Supervisor
• Available and onsite during hours of center operations
• Assists Support Departments as needed

Education

Highschool Diploma or GED

Job description

Crossroads Treatment Centers in Newport, TN is seeking an Assistant Program Supervisor to support the mission and culture, reinforce policies, and assist the Program Supervisor in KPI achievement. The role involves front office duties, staffing, scheduling, onboarding, and ensuring timely lab work and patient care coordination.

The candidate should have experience in opioid treatment settings and supervisory roles, with a HS diploma or GED. This is an on-site, full-time position based in Newport.