Clinic Operations Lead

Diversity Health; Nashville (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Diversity Health, a Nashville-based MSO, seeks a Clinic Lead to support daily operations across multiple clinics in Nashville, TN. You will oversee shifts, ensure supply availability, and collaborate with clinical staff to maintain efficient, compliant patient care.

You will utilize EMR systems (Athena and others), manage reporting, and assist with scheduling, payments, and telehealth facilitation to deliver reliable patient experiences.

Qualifications

• Must be able to successfully perform the essential functions of the Clinic Navigator positions, and fully understand the duties of all other clinical staff positions.
• Proficiency in software platforms used by CFM including the EMR system (Athena, etc.), Google Drive, WhenIWork, ADP Time & Attendance, Medication Logs, Google Chat, Propio (translation), Phreesia, TalentLMS, and iAssist.

Responsibilities

• Opens and closes clinics as scheduled, monitors clinic supply levels, and communicates supply needs to clinic management.
• Assists with running daily clinic reports, participating in clinic walk-throughs, daily patient attendance, and inputting daily medication usage when closing the clinic.
• Assists with resolving missing insurance or identifying information for patient appointments including scrubbing the schedule to identify possible eligibility issues.
• Collects payments for copays, coinsurance, deductibles, and self pay patients at the time of service including setting up payment plans for patients.
• Schedules patient follow up appointments and assists with patient attendance through reminder calls and messaging.

Skills

Verbal and written communication

Critical thinking

Judgment and decision-making

Coordination

Time management

Management of personal resources

Tools

Athena EMR

Google Drive

WhenIWork

ADP Time & Attendance

Medication Logs

Google Chat

Propio

Phreesia

TalentLMS

iAssist

Job description

Diversity Health, a Nashville-based MSO, seeks a Clinic Lead to support daily operations across multiple clinics in Nashville, TN. You will oversee shifts, ensure supply availability, and collaborate with clinical staff to maintain efficient, compliant patient care.

You will utilize EMR systems (Athena and others), manage reporting, and assist with scheduling, payments, and telehealth facilitation to deliver reliable patient experiences.