Director of Practice Operations, Downtown Nashville (Highwoods)

Heritage Medical Associates, P.C.; Nashville (TN); On-site; USD 110,000 - 160,000; Full time

Job summary

Heritage Medical Associates is seeking an experienced Director of Clinic Operations to provide operational oversight and leadership to clinic managers across physician/provider clinics. Reporting to the Chief Integration Officer, you will drive performance, develop policies, and ensure adherence to regulatory standards.

You will onboard staff, manage performance, and partner with senior leadership to maintain open lines of communication, promote a culture of ethical conduct, and optimize

Qualifications

• Bachelor’s degree in healthcare administration or related field.
• 3+ years healthcare management at director level, multi-site.
• Knowledge of healthcare regulations and compliance.
• Proficiency with EPIC and MS Office.
• Ability to lead, coach, and develop Clinic Managers.

Responsibilities

• Oversees Clinic Managers to ensure operations align with policies and standards.
• Fosters open communication to boost morale among physicians, providers, and staff.
• Collaborates with leaders to monitor programs and facilities for accreditation.
• Leads onboarding, training, and performance management of clinic staff.
• Supports recruitment and staffing in partnership with HR and leadership.
• Conducts regular meetings to share updates and provide training.
• Ensures OSHA, safety drills, and related documentation are completed.

Skills

Strategic leadership

Operations management

Communication skills

Staff development

Budgeting and finance

Education

Bachelor’s Degree in Healthcare Administration or related field

Tools

EPIC experience

Microsoft Office

Job description

SUMMARY:This position provides operational oversight, leadership and direction to the Clinic managers responsible for physician/provider clinics. Reporting to the Chief Integration Officer (ClnO), this person will work collaboratively with Clinic managers, physicians/providers and senior leadership to address issues, improve processes, develop and implement applicable policies, procedures and workflows, maintain open lines of communication, onboard and performance-manage team members, and further develop a culture consistent with HMA’s high standards of ethical and business conduct and compliance.ESSENTIAL DUTIES AND RESPONSIBILITIES (include but are not limited to):Oversees Clinic Managers in the performance of their assigned job duties to ensure clinic operations are functioning in accordance with established policies, procedures, rules, and regulationsPromotes a work culture that enhances employee morale via open and honest communication; being visible, accessible, and approachable to physicians/providers and staff; and demonstrating a strong work ethic and positive, helpful approach in all interactionsRoutinely communicates with Clinic Managers, physicians/providers, senior leadership and staff on all issues needed to drive operational excellenceWorks collaboratively with physicians/providers, Clinic Managers and the Director of Ancillary Operations to monitor operations, programs, and physical properties to ensure compliance with all accrediting bodies and regulatory agencies governing healthcare deliveryMeets regularly with Nursing Director to provide feedback on and support for clinical staff onboarding, training and performanceLeads and develops efficient processes for the recruitment/hiring of Clinic Managers in close collaboration with Human Resources, physicians and senior leadershipSupports Clinic Managers in their daily staffing dutiesResolves issues and problems regarding Clinic Managers, staff, and patients in a timely, collaborative, and efficient manner, updating ClnO as appropriateConducts regular meetings with Clinic Managers to share organizational updates and provide training/educationEnsures required training is conducted and documentation is completed for all direct reports and staff regarding OSHA, fire drills, Benefits Open Enrollment, employee events, staff development, 401k retirement program participation and planning, etc.Other duties may be assigned as needed to meet organizational needsKnowledge, Skills, and Abilities:Strong managerial, leadership, and organizational skillsExcellent communication (oral and written) skillsAbility to handle multiple tasks, set priorities and develop action itemsUnderstanding of the overall operations of a medical practice organizationAbility to multi-task/project manage in a fast-paced, changing environmentAbility to effectively and collaboratively interface with all levels of employees – staff, senior leaders, and physicians/providersFiscal mindset with the ability to budget and balance enhancements to improve delivery of careEducation/Experience Requirements:Must possess a Bachelor’s Degree in Healthcare Administration, Business Administration, Nursing or related field of study from an accredited college or university3+ years healthcare management experience at a Director level, preferably in a physician practiceExperience managing staff in a multi-site environmentDemonstrated knowledge of healthcare-related rules, regulations, laws, regulatory agencies, etc.Demonstrated proficiency with Microsoft Office products (Excel, Word, PowerPoint)EPIC experiencePreferred Requirements:Excellent communication skills, both written and verbalDemonstrated leadership abilities and effective team managementPhysical Demands and Work Environment:Ability to stand/walk up to nine hours/dayRequires bending, stooping, pushing and pullingAbility to undertake frequent typing and computer workMust be able to lift at least 25 pounds.Clinical setting – exposure to communicable diseases, medical preparations and other conditions common to a clinical environmentPotential exposure to blood-borne pathogens or contaminated body fluids