Clinic Office Specialist: Patient Care & Coordination

Southwell, Inc.; Tifton (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Southwell, Inc. is seeking an Office Specialist to coordinate communications at the clinic, transcribe physician orders, and manage patient registrations.

The role supports the Practice Manager and works closely with the Patient Access department to maintain current registration guidelines and insurance matters. This position emphasizes excellent customer service to patients and families, coworkers, and physicians, with adherence to TRHS policies and privacy standards.

Qualifications

• High School Diploma or Education equivalent.
• One year of hospital or physician experience preferred.
• Certified Nursing Assistant certification or Medical Assistant diploma preferred.

Responsibilities

• Correctly transcribes physician’s orders into mainframe using appropriate forms.
• Coordinates scheduling, needed follow-ups, and referrals for patients.
• Demonstrates the ability to handle confidential information with discretion for the patient, family, and/or co-worker.
• Assists in answering phone calls including providing assistance to patients, referring physician offices, and others who may call.
• Transfers calls to appropriate personnel and/or takes messages.
• Performs basic clerical duties such as filing, mailing, faxing, and copying.
• Assists in ordering office and medical supplies as requested.
• Receives payments from patients and distributes receipts.
• Keeps abreast of pertinent federal, and state regulations and laws and TRHS policies as they presently exist and as they change or are modified.
• Understands and adheres to TRHS compliance standards and HIPAA policies.
• Demonstrates ability to meet age-specific requirements in interactions.
• Offers suggestions on ways to improve operations and reduce costs.
• Attends all mandatory education programs.
• Improves self-knowledge through continuing education/certification classes.
• Maintains required competency levels as identified in exams and safety requirements.
• Cross-trains to better assist co-workers and provide efficiency.
• Volunteers/participates on hospital committees and department projects.
• Manages resources effectively.
• Reports equipment in need of repair and removes malfunctioning equipment from service.

Education

High School Diploma or equivalent

One year hospital or physician experience preferred

Certified Nursing Assistant certification or Medical Assistant diploma preferred

Job description

Southwell, Inc. is seeking an Office Specialist to coordinate communications at the clinic, transcribe physician orders, and manage patient registrations.

The role supports the Practice Manager and works closely with the Patient Access department to maintain current registration guidelines and insurance matters. This position emphasizes excellent customer service to patients and families, coworkers, and physicians, with adherence to TRHS policies and privacy standards.