Clinic Office Assistant

FirstHealth of the Carolinas; Sanford (NC); On-site; USD 38,000 - 58,000; Full time

Job summary

College of Pastoral Supervision and Psychotherapy seeks a detail‑oriented billing and scheduling assistant to manage appointments, check patients in and out, and prepare charts while ensuring accurate CPT and ICD-10 coding.

You will post charges and payments, collect co-pays, maintain patient demographics, and verify insurance eligibility using EMR and practice management systems.

Qualifications

• High school diploma required; technical college or certification preferred.
• Three years of physician office experience with PSR preferred; may substitute formal training.
• Experience with CPT and ICD-10 coding and insurance reimbursement.
• Proficient with EMR and practice management systems.
• Strong communication and customer service skills; solid computer skills.

Responsibilities

• Schedule appointments and check patients in/out.
• Register patients and prepare charts.
• Post charges and payments; collect co-payments.
• Maintain patient demographics and billing information.
• Verify insurance eligibility.

Skills

CPT coding

ICD-10 coding

Customer service

Communication

Computer skills

Education

High school diploma

Technical college certification

Tools

EMR software

Practice management systems

Job description

Overview

Manages scheduling of appointments. Checks patients in and out and uses accurate and appropriate ICD-10 and CPT codes. Registers patients, prepares charts, posts charges and payments and collects co-payments. Maintains current database of patients demographics and billing information. Verifies insurance eligibility.

Qualifications

High school graduate. One year technical college or certification preferred. Three years experience in physician office with PSR experience may be accepted in lieu of formal training. Experience with practice management systems, EMR's; office automation skills, knowledge of CPT and ICD-10 coding and insurance reimbursement. Excellent communication skills, customer service skills and computer skills required. Experience with electronic medical record.