Clinic Office Assistant

FirstHealth of the Carolinas; Carrboro (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

FirstHealth of the Carolinas in Carrboro, North Carolina, is seeking a candidate with experience in practice management systems and medical billing. The successful applicant will manage patient appointments, verify insurance, and ensure compliance with clinic policies.

Qualifications include a high school diploma and relevant experience, ideally in a physician’s office. Strong communication and organizational skills are essential for providing excellent customer service.

Qualifications

• High school graduate; Technical College or certification preferred.
• Three years' experience in a physician’s office with medical billing is accepted in lieu of formal training.

Responsibilities

• Answer phones, triage patient care needs, and route calls effectively.
• Manage scheduling of patient appointments and register new patients.
• Verify insurance eligibility and maintain accurate patient records.
• Accurately post payments and reconcile financial data per clinic policy.

Skills

Practice management systems

Office automation skills

CPT and ICD-10 coding

Interpersonal and verbal communication skills

Organizational skills

Customer service skills

Education

High school graduate

Technical College certification

Job description

Overview

• Experience with practice management systems.
• Office automation skills.
• Extensive knowledge of CPT and ICD-10 coding and insurance reimbursement.
• Strong interpersonal and verbal communication skills.
• Good organizational skills.
• Committed to and demonstrates excellent customer service when dealing with all types of customers.

Responsibilities

• Answers phones, routes calls and/or takes accurate messages. Demonstrates a sense of urgency relating to patient’s level of distress. Triages basic patient care needs generating a telephone encounter depending upon the situation.
• Manages the scheduling of patient appointments. Registers new patients and maintains current accurate up-to-date demographic and insurance information for all patients. Performs according to policy regulations associated with Privacy Notification, Medicare secondary, signed demographic registrations, consent to treat minor, etc. (MSPQ).
• Identifies barriers to communications.
• Verifies insurance eligibility, scans insurance card, and photo ID.
• Checks patients in and/or out for visit in appropriate manner. Accurate and appropriate use of ICD-10 and CPT codes.
• Accurately and accordingly to policy, posts payments.
• Reconciles all financial data correctly and in compliance with clinic policy, both at the end of day and end of month.

Qualifications

High school graduate. One-year Technical College or certification preferred.

Three years' experience in a physician’s office with medical billing experience may be accepted in lieu of formal training.