Clinic Clerk

Appalachian Regional Healthcare (ARH); Middlesborough (KY); On-site; USD 30,000 - 42,000; Full time

Job summary

The Appalachian Regional Healthcare (ARH) Clinic Clerk role involves efficient patient registration, transfer, and discharge, with thorough medical record compilation for charts and reports. You will maintain accurate accounts receivable and support documentation for statistical reporting.

Responsibilities include greeting patients, collecting payor information, processing charges/payments, and coordinating with insurers for precertifications.

Qualifications

• Must type 60 words per minute accurately.
• Basic computer skills in Word and Excel.
• Knowledgeable of medical terminology, CPT coding and ICD9 coding.

Responsibilities

• Greets patients courteously, determines their needs, and offers assistance.
• Registers patient by performing necessary procedures, such as preparation of records, reports, notices, service charge slips, and payor information.
• Interviews patients or others to determine payment arrangements and refers unusual cases to supervisor.
• May assist self-pay patients in making suitable arrangements for balances due beyond initial deposits or third-party payments.
• Answers inquiries to patient accounts and advises patient on insurance benefits.
• Receives all payments and deposits, issues receipts, and maintains proper accounting for funds.
• Posts charges daily to patient accounts and posts payments to accounts daily.
• Bills patients within established policies and procedures and determines billing methods for third-party payors.
• Maintains required registers for Medicare, Medicaid and others as required.
• Contacts insurance carriers for precertification of procedures.
• May transport patients in wheelchairs.
• Operates office equipment (copiers, fax, etc.) and maintains filing systems.
• Maintains income register and reports of adjustments to accounts receivable.
• Maintains records of communications and appointment schedules for Clinic Physicians.
• Maintains logs of patient charts issued and missing charts.

Skills

Typing 60 wpm

MS Word

MS Excel

Medical terminology

CPT ICD9 coding

Office machines

Clerical procedures

Organized

Stress management

Education

High School Diploma or GED

Job description

Overview

The Clinic Clerk is responsible for efficient and courteous registration, transfer and discharge of patients within established policies and procedures; thoroughly compiles and types medical information for patients' records and statistical reports and maintains current and accurate patient account receivables.

Responsibilities

• Greets patients courteously, determines their needs, and offers assistance.
• Registers patient by performing necessary procedures, such as, preparation of records, reports, notices, service charge slips, and payor information.
• Interviews patients, relatives, or others responsible to determine payment arrangements and refers unusual cases to immediate supervisor.
• May assist self-pay patients in making suitable arrangements for balances due beyond initial deposits or third-party payments.
• Answers inquiries to patient accounts and advises patient on insurance benefits.
• Receives all payments and deposits, issues receipts for all monies received and otherwise makes proper accounting for all funds received.
• Posts charges daily to proper patient accounts.
• Posts payments to accounts daily.
• Bills patients routinely within established policies and procedures.
• Determines billing methods for third-party payor.
• Maintains required registers for Medicare, Medicaid and others as required.
• Contacts insurance carriers/agencies to obtain precertification of ancillary, admission and surgical procedures.
• May transport patients in wheelchairs.
• Operates various office equipment to include copiers, fax machines and other equipment as assigned.
• Maintains income register and report of adjustments to accounts receivable.
• Operates communication systems, placing and answering telephone calls, paging or contacting staff and maintaining appropriate records.
• Keeps a record of all incoming toll-charge calls.
• May serve as general receptionist for clinic, supplying nontechnical information regarding the clinic or refers questions to proper person.
• May give general information concerning a patient's condition or status under guidelines furnished by nursing or other appropriate personnel.
• May make and maintain appointment schedules for Clinic Physicians.
• May secure required signatures on reports and records relative to release of information, according to policies of the clinic.
• May assist physicians and nursing personnel as required.
• Contacts patients, physicians, or others for information necessary to properly complete insurance or other type billings.
• Types memos, correspondence, billing forms, etc., as needed.
• Maintains sufficient files according to established procedures for an efficient operation of the Business Office/Clinic including patient charts.
• Compiles periodic and statistical reports and other data as directed.
• Maintains log of patient charts issued and missing charts.
• Maintains work area in a clean and safe manner.
• Performs other related duties as assigned.

Qualifications

Education

• High School Diploma or GED equivalent (preferably with commercial courses, e.g., filing, office methods, business English).

Experience

• Three (3) to six (6) months on-the-job training is required to attain proficiency of performance of assigned duties and responsibilities.

Required Skills, Knowledge & Abilities

• Must possess basic computer skills in Word and Excel.
• Knowledgeable of medical terminology, CPT coding and ICD9 coding.
• Must type 60 words per minute accurately.
• Must operate various office machines.
• Must possess general knowledge of clerical and business procedures.
• Must be well organized.
• Must function well under stressful conditions.