Clinic Office Assistant

FirstHealth of the Carolinas, Inc.; Fayetteville (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

FirstHealth of the Carolinas, Inc. is seeking a front-line patient services and billing assistant to support clinic operations. You will handle phones, schedule appointments, verify insurance, and process payments.

The role emphasizes accurate coding (CPT/ICD-10), strict privacy compliance, and delivering outstanding customer service to patients across multiple locations. You should have a high school diploma, a year of technical training, and 3 years’ medical billing experience, with strong

Qualifications

• Experience with practice management systems.
• Office automation skills.
• Extensive knowledge of CPT and ICD-10 coding and insurance reimbursement.
• Strong interpersonal and verbal communication skills.
• Good organizational skills.
• Committed to and demonstrates excellent customer service when dealing with all types of customers.

Responsibilities

• Answers phones, routes calls and takes accurate messages with urgency for patient distress.
• Schedules patient appointments and registers new patients with up-to-date demographics/insurance.
• Identifies barriers to communications.
• Verifies insurance eligibility and scans cards/IDs.
• Checks patients in and out with correct ICD-10/CPT coding.
• Posts payments accurately according to policy.
• Reconciles financial data at day and month end.

Skills

Office automation

CPT coding

ICD-10 coding

Insurance reimbursement

Interpersonal communication

Organizational skills

Customer service

Billing software

Education

High school diploma

Technical College or certification

Tools

Practice management systems

Job description

Overview

FirstHealth of the Carolinas is a nationally recognized health care system located in central North Carolina. Comprised of four hospitals with more than 600 beds, the system also offers leading-edge heart care in the Reid Heart Center, the area’s only dedicated heart and vascular center. Our growing health system has more than 6,200 employees serving in more than 75 locations throughout a 15-county service area. In addition, FirstHealth has received numerous accolades for its patient care and outcomes, including recognitions from Healthgrades, U.S. News & World Report, and Becker's Healthcare.

. Experience with practice management systems.

• Office automation skills.
• Extensive knowledge of CPT and ICD-10 coding and insurance reimbursement.
• Strong interpersonal and verbal communication skills.
• Good organizational skills.
• Committed to and demonstrates excellent customer service when dealing with all types of

customers

Responsibilities

• a. Answers phones, routes calls and or takes accurate message. Demonstrates a sense of urgency relating to patient’s level of distress. Triages basic patient care needs generating a telephone encounter depending upon the situation.
• b. Manages the scheduling of patient appointments. Registers new patients and maintains current accurate up to date demographic and insurance information for all patients. Performs according to policy regulations associated with Privacy Notification, Medicare secondary, signed demographic registrations, consent to treat minor, etc. (MSPQ).
• c. Identifies barriers to communications.
• d. Verifies insurance eligibility, scans insurance card, and photo ID.
• e. Checks patients in and or out for visit in appropriate manner. Accurate and appropriate use of ICD-10 and CPT codes.
• f. Accurately and accordingly to policy, posts payments.
• g. Reconciles all financial data correctly and in compliance with clinic policy, both at the end of day and end of month

Qualifications

High school graduate. One-year Technical College or certification preferred.

Three years' experience in a physician’s office with medical billing experience may be accepted in lieu of formal training.

FirstHealth values diversity, equity, and inclusion, and works to create a culture of excellence in which all team members feel valued, connected, treated fairly and safe, and where differences are both respected and supported.