Clinic Office Assistant

FirstHealth of the Carolinas; Fayetteville (NC); On-site; USD 32,000 - 43,000; Full time

Job summary

FirstHealth of the Carolinas, a nationally recognized health care system in central North Carolina, seeks an experienced medical office receptionist/billing clerk to support patient access, scheduling and billing operations across its network. The role emphasizes accuracy, compassionate service, and adherence to privacy and payment policies.

You will answer phones, triage patient needs, verify insurance eligibility, register new patients, post payments, and reconcile daily financial data while

Qualifications

• Experience with practice management systems and billing workflows.
• Strong communication and customer service skills.
• High school diploma; technical certification preferred.
• Knowledge of insurance verification and billing processes.

Responsibilities

• Answer phones and triage patient concerns with urgency.
• Schedule appointments and maintain accurate patient demographics.
• Identify barriers to communications.
• Verify insurance eligibility and scan insurance cards/IDs.
• Check patients in/out and apply ICD-10 and CPT codes.
• Post payments accurately per policy.
• Reconcile daily and monthly financial data per clinic policy.

Skills

Experience with practice management

Office automation skills

CPT and ICD-10 coding knowledge

Interpersonal and verbal communication

Organizational skills

Customer service excellence

Education

High school graduate

Technical college certification preferred

Tools

Practice management systems

Job description

Overview

FirstHealth of the Carolinas is a nationally recognized health care system located in central North Carolina. Comprised of four hospitals with more than 600 beds, the system also offers leading-edge heart care in the Reid Heart Center, the area’s only dedicated heart and vascular center. Our growing health system has more than 6,200 employees serving in more than 75 locations throughout a 15-county service area. In addition, FirstHealth has received numerous accolades for its patient care and outcomes, including recognitions from Healthgrades, U.S. News & World Report, and Becker's Healthcare.

• . Experience with practice management systems.
• Office automation skills.
• Extensive knowledge of CPT and ICD-10 coding and insurance reimbursement.
• Strong interpersonal and verbal communication skills.
• Good organizational skills.
• Committed to and demonstrates excellent customer service when dealing with all types of customers

Responsibilities

• a. Answers phones, routes calls and or takes accurate message. Demonstrates a sense of urgency relating to patient’s level of distress. Triages basic patient care needs generating a telephone encounter depending upon the situation.
• b. Manages the scheduling of patient appointments. Registers new patients and maintains current accurate up to date demographic and insurance information for all patients. Performs according to policy regulations associated with Privacy Notification, Medicare secondary, signed demographic registrations, consent to treat minor, etc. (MSPQ).
• c. Identifies barriers to communications.
• d. Verifies insurance eligibility, scans insurance card, and photo ID.
• e. Checks patients in and or out for visit in appropriate manner. Accurate and appropriate use of ICD-10 and CPT codes.
• f. Accurately and accordingly to policy, posts payments.
• g. Reconciles all financial data correctly and in compliance with clinic policy, both at the end of day and end of month

Qualifications

High school graduate. One-year Technical College or certification preferred.

Three years' experience in a physician’s office with medical billing experience may be accepted in lieu of formal training.

FirstHealth values diversity, equity, and inclusion, and works to create a culture of excellence in which all team members feel valued, connected, treated fairly and safe, and where differences are both respected and supported.

High school graduate. One‑year Technical College or certification preferred.

Three years' experience in a physician’s office with medical billing experience may be accepted in lieu of formal training.

FirstHealth values diversity, equity, and inclusion, and works to create a culture of excellence in which all team members feel valued, connected, treated fairly and safe, and where differences are both respected and supported.

• a. Answers phones, routes calls and or takes accurate message. Demonstrates a sense of urgency relating to patient’s level of distress. Triages basic patient care needs generating a telephone encounter depending upon the situation.
• b. Manages the scheduling of patient appointments. Registers new patients and maintains current accurate up to date demographic and insurance information for all patients. Performs according to policy regulations associated with Privacy Notification, Medicare secondary, signed demographic registrations, consent to treat minor, etc. (MSPQ).
• c. Identifies barriers to communications.
• d. Verifies insurance eligibility, scans insurance card, and photo ID.
• e. Checks patients in and or out for visit in appropriate manner. Accurate and appropriate use of ICD-10 and CPT codes.
• f. Accurately and accordingly to policy, posts payments.
• g. Reconciles all financial data correctly and in compliance with clinic policy, both at the end of day and end of month