Clinic Manager

American Family Care; Worcester (MA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Job summary

American Family Care (AFC) is seeking an Urgent Care Clinic Manager to oversee daily operations, lead a dynamic team, and ensure exceptional patient experiences. You’ll supervise Medical Assistants, Receptionists, and X-Ray Techs while partnering with Providers and Advanced Practitioners.

You’ll drive scheduling, payroll, and performance management with full ownership of center performance. You will monitor KPIs, manage budgets, and ensure HIPAA/OSHA compliance while coordinating with regional

Qualifications

• 3+ years of healthcare management experience, preferably in urgent care or ambulatory settings.
• Strong leadership with ability to coach, inspire, and retain teams.
• Excellent communication and budget management skills.

Responsibilities

• Lead and mentor non-provider staff, cultivating service, accountability, and operational excellence.
• Manage day-to-day clinic operations—patient flow, scheduling accuracy, resource use.
• Monitor KPIs: wait times, patient satisfaction (NPS), staff turnover, budget adherence.
• Maintain HIPAA/OSHA compliance and internal protocols.
• Handle recruiting, onboarding, scheduling, payroll, and performance management.
• Liaise with regional leadership and communicate performance data and improvement plans.
• Oversee clinic finances, including budget control and P&L tracking.
• Support on the floor during peak hours as needed.

Skills

Leadership

Staff management

Healthcare operations

Tools

Experity EMR

Job description

American Family Care (AFC) is on a mission to provide the Right Care, Right Now. As a leader in accessible, walk-in urgent care, we’re redefining patient-first healthcare in communities across the country. If you're a hands-on leader with a passion for healthcare operations and team development - this is your opportunity to drive real impact in a high-growth setting.

About the Role

As an Urgent Care Clinic Manager, you’ll be the heartbeat of the clinic - overseeing daily operations, leading a dynamic team, and ensuring exceptional patient experiences. This role combines the fast-paced environment of urgent care with the long-term leadership impact of healthcare administration.

You’ll supervise Medical Assistants, Receptionists, and X-Ray Techs while partnering closely with Providers and Advanced Practice Professionals. From patient satisfaction and staff engagement to scheduling, compliance, and P&L management - you’ll have full ownership of your center’s performance.

Key Responsibilities

• Lead and mentor non-provider staff, cultivating a culture of service, accountability, and operational excellence.
• Manage day-to-day clinic operations - ensuring smooth patient flow, scheduling accuracy, and efficient resource use.
• Monitor and improve KPIs, including wait times, patient satisfaction (NPS), staff turnover, and budget adherence.
• Maintain full compliance with healthcare regulations (HIPAA, OSHA) and internal protocols.
• Handle recruiting, onboarding, scheduling, payroll, and performance management.
• Serve as the primary liaison with regional leadership and communicate performance data and improvement plans.
• Oversee clinic finances, including budget control and P&L tracking.
• Jump in as needed to support on the floor, especially during peak hours.

What We’re Looking For

• 3+ years of healthcare management experience, preferably in urgent care, outpatient, or ambulatory care.
• Strong leadership background - able to coach, inspire, and retain high-performing teams.
• Clinical experience or Medical Assistant certification a plus.
• Proficient in scheduling and payroll systems; EMR experience (especially Experity) highly preferred.
• Solid understanding of healthcare administration, compliance, and budget management.
• Excellent communicator with strong emotional intelligence and decision-making skills.

Why Join AFC?

• A mission-driven culture centered around patient care and access.
• Nationally recognized brand with growth opportunities across markets.
• High-impact role with autonomy and daily variety.
• Ongoing training and leadership development.
• Competitive compensation and benefits.

Work environment

Fast-paced urgent care with frequent role-switching; prolonged standing/walking; routine exposure to blood and body fluids (strict PPE adherence); occasional lifting up to 25–30 lbs; weekend/evening shifts and float coverage as needed.

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