Clinic Lead Medical Assistant: Ops, Training & Team Leader

Hometown Urgent Care; Akron (OH); Vor Ort; USD 60.000 - 85.000; Vollzeit

Benefits dieser Stelle

401(k)

401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Retirement plan

Vision insurance

Zusammenfassung

Hometown Urgent Care in Akron, OH seeks a Clinic Lead to oversee daily operations while continuing clinical duties as a PCT or receptionist. You will train staff, optimize patient flow, and ensure adherence to protocols and safety standards.

You will collaborate with the Regional Manager to manage staffing, monitor KPIs, and drive improvements in patient satisfaction and throughput. This role requires leadership experience and strong clinical judgment.

Qualifikationen

• 2-3 years previous experience working in a physician practice or clinic setting.
• Basic computer skills, including the use of Electronic Medical Records (EMR)
• Ability to function independently without close supervision, and to consistently exercise discretion and the highest level of good clinical and other professional judgment.
• Ability to complete and maintain CPR certification
• Leadership experience
• Staff training experience

Aufgaben

• Assists and identifies opportunities for improvement and executes improvement plans approved by the Regional Manager.
• Supervises the orientation, training, and cross training of site team members to ensure competencies, policies, and standards are followed with the Regional Manager.
• Works with the Regional Manager on communications on job expectations and conducts coaching and training interventions for clinic employees.
• Facilitates daily briefing and monthly meetings.
• Partners with leadership to manage site staffing levels to adequately staff the office to serve patients.
• Monitors patient flow to ensure efficient operations and high quality care; seeks to reduce wait times.
• Assists with oversight of all site team members and activities to ensure timely delivery of services.
• Follows established scripts and protocols including patient rooming, discharge, and call backs.
• Ensures OSHA compliance and that housekeeping and preventive maintenance schedules are followed.
• Drives programs to improve operations, staff retention, and engagement.
• Monitors site KPIs such as patient satisfaction, patient visits, and expenditures.
• Addresses performance deficiencies in collaboration with the Regional Manager.
• Submits weekly orders for supplies and reviews scheduling for errors or conflicts.
• Leads development and execution of UC goals with Regional Manager and communicates goals to staff.
• Represents the organization’s culture and values as a team member with management and clinic staff.
• Tracks attendance and approves absences timely.
• Recognizes and rewards staff for meeting goals and behaviors aligned with the company’s mission and values.
• Supports pilot initiatives and new systems or processes.
• Committed to providing quick, convenient, quality care and ongoing patient experience training.
• Responsible for clinics achieving KPI goals set by management.
• Cleans and stocks the site with team members.
• Trains other team members.
• Other duties may be assigned

Kenntnisse

EMR

Leadership

Staff training

CPR certification

Jobbeschreibung

Hometown Urgent Care in Akron, OH seeks a Clinic Lead to oversee daily operations while continuing clinical duties as a PCT or receptionist. You will train staff, optimize patient flow, and ensure adherence to protocols and safety standards.

You will collaborate with the Regional Manager to manage staffing, monitor KPIs, and drive improvements in patient satisfaction and throughput. This role requires leadership experience and strong clinical judgment.