Clinic Front Office Team Lead

Eisenhower Health; Rancho Mirage (CA); On-site; USD 31,000 - 48,000; Full time

Job summary

Eisenhower Health in Rancho Mirage, CA, is seeking an experienced Front Office Supervisor to lead daily administrative operations in the clinic. The role manages scheduling, registration, and front desk staff to ensure smooth patient flow and high service quality.

The position requires a high school diploma (associate degree preferred), at least two years in a healthcare front office, and strong leadership and training abilities.

Qualifications

• Education: Required: High school diploma, GED or higher level degree if hired after March 1, 2025; Preferred: Associate’s degree
• Experience: Two (2) years of front office experience in healthcare; Leadership experience preferred
• Reports To: Manager, Director, or Chief Administrative Officer (CAO); Supervises front office staff

Responsibilities

• Supervises all front office services within the clinic(s) and ensures scheduling is accurate.
• Maintains high levels of employee, patient and medical provider satisfaction.
• Registers patients following standard work and maintains accurate information.
• Answers and routes incoming calls with high level of customer service.
• Oversees registration accuracy and scheduling following policy guidelines.
• Plans, leads and maintains documentation of front desk staff meetings and audits.

Skills

Front office management

Customer service

Leadership

Staff training

Scheduling

Communication

Problem solving

Adaptability

Team collaboration

Education

High school diploma

Associates degree (preferred)

Tools

EHR systems

Microsoft Office

Email systems

Job description

Eisenhower Health in Rancho Mirage, CA, is seeking an experienced Front Office Supervisor to lead daily administrative operations in the clinic. The role manages scheduling, registration, and front desk staff to ensure smooth patient flow and high service quality.

The position requires a high school diploma (associate degree preferred), at least two years in a healthcare front office, and strong leadership and training abilities.