Clinic Front Office Specialist (Float Pool)

University of Texas Southwestern Medical Center; Dallas (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

UT Southwestern Medical Center in Dallas is seeking a Clinic Staff Assistant I to support the front office operations of outpatient clinics. This role interacts with patients by phone and in person, upholding a patient-centered approach and professionalism within a structured career ladder that rewards performance and increased responsibilities.

As a member of the float pool, the selected candidate will provide coverage across multiple clinic locations; flexibility with hours is required.

Qualifications

• Education: High School Diploma or GED required.
• Preferred Bachelor's Degree; <1 year related experience.
• Excellent patient service and professionalism.

Responsibilities

• Learn at least one clinical front office operation (e.g., Registration, Scheduling).
• Learn EPIC EMR system and front office workflows.
• Deliver superior customer service to patients and families.
• Maintain patient confidentiality per HIPAA and UT Southwestern policies.
• Maintain neatness of waiting area and stock materials as appropriate.
• Support day-to-day clinic operations across multiple sites.
• Duties may include direct interaction with patients or their records.
• Perform other duties as assigned.

Skills

Customer service

Communication

Education

High School Diploma or GED

Bachelor's Degree in related field

Tools

EPIC EMR system

Job description

UT Southwestern Medical Center in Dallas is seeking a Clinic Staff Assistant I to support the front office operations of outpatient clinics. This role interacts with patients by phone and in person, upholding a patient-centered approach and professionalism within a structured career ladder that rewards performance and increased responsibilities.

As a member of the float pool, the selected candidate will provide coverage across multiple clinic locations; flexibility with hours is required.