Clinic Staff Assistant I - Float Pool

University of Texas Southwestern Medical Center; Dallas (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

UT Southwestern Medical Center in Dallas is seeking a Clinic Staff Assistant I to support the front office operations of outpatient clinics. This role interacts with patients by phone and in person, upholding a patient-centered approach and professionalism within a structured career ladder that rewards performance and increased responsibilities.

As a member of the float pool, the selected candidate will provide coverage across multiple clinic locations; flexibility with hours is required.

Qualifications

• Education: High School Diploma or GED required.
• Preferred Bachelor's Degree; <1 year related experience.
• Excellent patient service and professionalism.

Responsibilities

• Learn at least one clinical front office operation (e.g., Registration, Scheduling).
• Learn EPIC EMR system and front office workflows.
• Deliver superior customer service to patients and families.
• Maintain patient confidentiality per HIPAA and UT Southwestern policies.
• Maintain neatness of waiting area and stock materials as appropriate.
• Support day-to-day clinic operations across multiple sites.
• Duties may include direct interaction with patients or their records.
• Perform other duties as assigned.

Skills

Customer service

Communication

Education

High School Diploma or GED

Bachelor's Degree in related field

Tools

EPIC EMR system

Job description

Why UT Southwestern?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued patients and employees. With over 20,000 employees, we are committed to continuing our growth with the best professionals in the healthcare industry. We invite you to be a part of the UT Southwestern team where you'll discover teamwork, professionalism, and consistent opportunities for growth.

JOB SUMMARY

The Clinic Staff Assistant I directly interacts with patients on the phone and/or face-to-face to support the front office operations of the outpatient clinics. This role maintains a strong patient-centered focus, consistently demonstrating compassion, empathy, and professionalism when assisting patients and their families. The position features a structured career ladder with opportunities for advancement based on performance and the assumption of increased responsibilities. Under close supervision, the employee is expected to develop proficiency in at least two clinical front office workflows within six months.

As a member of the float pool, this role requires a high degree of flexibility and adaptability. The selected candidate will provide coverage and operational support across multiple clinic locations in response to staffing and business needs. Work schedules may vary, and the employee must be flexible with regard to hours, including potential changes in start and end times.

This position may involve reporting to different sites on a daily basis; therefore, reliable transportation is essential. The ideal candidate is dependable, responsive to shifting priorities, and comfortable collaborating with diverse teams in a variety of clinical environments.

ESSENTIAL FUNCTIONS

Job Duties

• Learns and demonstrates proficiency in a minimum of one (1) of the following clinical front office operations:
  • Patient Registration and Scheduling
  • Patient Access Call Center
  • Patient Arrival & Admitting
  • Patient Financial Services/Collections
  • Patient After Visit Scheduling
  • Medical Insurance Verification
  • Internal & External Referrals Management
  • Procedure Precertification & Authorization
• Learns and maintains up-to-date knowledge of the EPIC electronic medical record (EMR) system, front office clinical workflows and policies and procedures.
• Delivers superior customer service, representing UT Southwestern in a positive and professional manner to patients, colleagues and the community.
• Builds rapport and communication with internal and external team members to ensure best outcomes for the patient in a comprehensive clinical care model.
• Maintains patient confidentiality in accordance with HIPAA and UT Southwestern policy.
• Maintains neatness of customer waiting area; keeps area stocked with pamphlets and other materials as appropriate.
• Ensures adequate inventory of items necessary for day-to-day functions of clinic, such as office supplies and patient forms.
• Duties performed may include one or more of the following core functions: (a) Directly interacting with or caring for patients; (b) Directly interacting with or caring for human-subjects research participants; (c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or (d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.
• Performs other duties as assigned.

Education and Experience

Required

• Education High School Diploma or GED or

Preferred

• Education Bachelor's Degree in related field
• Experience <1 year And/or related experience

To learn more about the benefits UT Southwestern offers, visit https://www.utsouthwestern.edu/employees/hr-resources/

This position is security-sensitive and subject to Texas Education Code *51.215, which authorizes UT Southwestern to obtain criminal history record information. UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.