Clinic Front Office Leader - PT Care Coordination

Colorado In Motion; St. George (LA); On-site; USD 60,174,000 - 77,366,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Short-Term and Long-Term Disability

PTO

401(k) with employer matching

Free life insurance

Parental perks

And more!

Job summary

Confluent Health, LLC in Baton Rouge is seeking a Clinic Business Manager / Care Coordinator to lead front desk operations at Baton Rouge Physical Therapy. The role focuses on patient experience, scheduling, referrals, and workflow coordination.

This full-time position requires at least 1 year of front office experience in a medical/physical therapy setting, with strong customer service and insurance verification skills. Competitive pay and comprehensive benefits are offered.

Qualifications

• High school diploma or equivalent is required.
• Minimum of 1 year of front office experience in a physical therapy or medical office.
• Experience with medical insurance verification and authorizations is preferred.
• Strong customer service and communication skills are essential.
• Ability to multitask and stay organized in a busy healthcare environment.
• Ability to prioritize responsibilities, follow directions, and use sound judgment.
• Ability to build positive relationships with patients, providers, and coworkers.

Responsibilities

• Oversee daily front desk operations, including patient check-in/check-out, scheduling, referrals, and workflow coordination.
• Provide excellent customer service to patients in person, by phone, and via email.
• Verify insurance benefits and obtain required authorizations.
• Collect co-pays and co-insurance and follow up on outstanding patient balances as needed.
• Maintain accurate and up-to-date patient information in the EMR system.
• Supervise and support front office team members and assist with training.
• Help ensure front office responsibilities are completed accurately and efficiently.
• Coordinate with clinic leadership and the Billing team regarding collections, reporting, and front office operations.
• Maintain an organized, professional front office environment.
• Monitor and manage clinic supply inventory.
• Maintain patient confidentiality and HIPAA compliance.
• Perform other duties as assigned and pitch in wherever needed to support our patients and team.

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Education

High school diploma or equivalent

Job description

Confluent Health, LLC in Baton Rouge is seeking a Clinic Business Manager / Care Coordinator to lead front desk operations at Baton Rouge Physical Therapy. The role focuses on patient experience, scheduling, referrals, and workflow coordination.

This full-time position requires at least 1 year of front office experience in a medical/physical therapy setting, with strong customer service and insurance verification skills. Competitive pay and comprehensive benefits are offered.