Clinic Business Manager

Baton Rouge Physical Therapy; Baton Rouge (LA); On-site; USD 28,929 - 37,195; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision insurance

Paid time off

401(k) with employer matching

Disability insurance

Job summary

Baton Rouge Physical Therapy is seeking a Clinic Business Manager / Care Coordinator to lead daily front office operations, coordinate patient flow, and ensure a superior patient experience.

The role requires 1+ year front office experience in a medical/physical therapy setting, strong customer service skills, and the ability to multitask in a busy clinic environment. This is a full-time on-site position in Baton Rouge, LA.

Qualifications

• High school diploma or equivalent.
• At least 1 year of front office experience in a medical/physical therapy setting.
• Experience with medical insurance verification and authorizations.
• Strong customer service and communication skills.
• Ability to multitask and stay organized in a busy healthcare environment.
• Ability to build positive relationships with patients, providers, and coworkers.

Responsibilities

• Oversee daily front desk operations, including patient check-in/check-out, scheduling, referrals, and workflow coordination.
• Provide excellent customer service to patients in person, by phone, and via email.
• Verify insurance benefits and obtain required authorizations.
• Collect co-pays and co-insurance and follow up on outstanding patient balances as needed.
• Maintain accurate and up-to-date patient information in the EMR system.
• Supervise and support front office team members and assist with training.
• Help ensure front office responsibilities are completed accurately and efficiently.
• Coordinate with clinic leadership and the Billing team regarding collections, reporting, and front office operations.

Skills

Customer service

Communication

Multitasking

Organization

Relationship building

Education

High school diploma or equivalent

Job description

Clinic Business Manager / Care Coordinator - Physical Therapy

Job Type: Full-Time | 40 Hours per Week | Monday-Thursday 7:00am-5:00pm; Friday 7:00am-11:00am

Pay: $21.00–$27.00 per hour (Based upon experience)

Are you an experienced medical front office professional ready to take the next step into a leadership role? Baton Rouge Physical Therapy is seeking an organized, dependable, and patient-focused Medical Office Manager / Care Coordinator to lead daily front office operations and help create an exceptional experience for our patients.

This is a great opportunity for someone with medical or physical therapy front office experience who enjoys working with patients, coordinating a busy clinic, supporting a team, and keeping daily operations running smoothly.

How BRPT Supports You

We believe a great patient experience starts with a supported team. Benefits include:

• Competitive pay of $21.00–$27.00 per hour
• Employee-centric workplace culture
• Medical, dental, and vision insurance
• Short-Term and Long-Term Disability insurance
• Generous PTO
• 401(k) with employer matching
• Free life insurance
• Parental perks
• And more!

What You’ll Do

• Oversee daily front desk operations, including patient check-in/check-out, scheduling, referrals, and workflow coordination
• Provide excellent customer service to patients in person, by phone, and via email
• Verify insurance benefits and obtain required authorizations
• Collect co-pays and co-insurance and follow up on outstanding patient balances as needed
• Maintain accurate and up-to-date patient information in the EMR system
• Supervise and support front office team members and assist with training
• Help ensure front office responsibilities are completed accurately and efficiently
• Coordinate with clinic leadership and the Billing team regarding collections, reporting, and front office operations
• Maintain an organized, professional front office environment
• Monitor and manage clinic supply inventory
• Maintain patient confidentiality and HIPAA compliance
• Perform other duties as assigned and pitch in wherever needed to support our patients and team

What We’re Looking For

Required:

• High school diploma or equivalent
• Minimum of 1 year of front office experience in a physical therapy or medical office
• Experience with medical insurance verification and authorizations
• Strong customer service and communication skills
• Ability to multitask and stay organized in a busy healthcare environment
• Ability to prioritize responsibilities, follow directions, and use sound judgment
• Ability to build positive relationships with patients, providers, and coworkers

Preferred:

• 1+ year of supervisory or team lead experience
• Physical therapy or rehabilitation clinic experience
• Experience supporting or leading front office operations

Ready to Take the Next Step?

If you have experience in a medical front office, patient care coordination, insurance verification, or healthcare administration and are ready to take on a leadership role, we’d love to hear from you.

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at [e-mail].