Clinic Front Desk Supervisor & Patient Experience

Elite DNA Behavioral Health; Estero (FL); On-site; USD 24,000 - 36,000; Full time

Job summary

Elite DNA Therapy is seeking a Front Desk Receptionist to supervise the receptionist staff daily, greet patients, relay calls, and perform clerical duties in a professional manner.

Responsibilities include welcoming patients, scheduling, answering calls, registering patients, verifying insurance, collecting payments, and coordinating with clinical staff to ensure smooth patient flow while maintaining high service standards.

Qualifications

• High school diploma or GED required.
• Formal training from vocational school acceptable in lieu of high school diploma.
• One year of medical experience in a similar setting preferred.

Responsibilities

• Welcome patients and explain services, payment categories, and billing procedures.
• Schedule appointments and direct walk-ins and emergencies per policy.
• Answer calls and route to appropriate staff.
• Register patients and collect documentation.
• Generate documents and ensure completion.
• Verify insurance coverage and calculate patient charges.
• Collect deposits or co-pays/deductibles.
• Inform patients of outstanding balances and issue receipts.
• Coordinate with providers and medical staff to maintain patient flow.
• Call patients to remind about appointments and follow-ups.
• Follow up with no-show patients daily.
• Communicate patient issues to clinic manager.
• Operate office equipment and basic computer tasks.
• Maintain familiarity with medical terminology and triage procedures.
• Demonstrate professionalism and patient-focused service.

Skills

Strong sensory skills

Communication skills

Microsoft Office

Bilingual Spanish

Education

High school diploma or GED

Vocational training certificate

1 year medical experience

Job description

Elite DNA Therapy is seeking a Front Desk Receptionist to supervise the receptionist staff daily, greet patients, relay calls, and perform clerical duties in a professional manner.

Responsibilities include welcoming patients, scheduling, answering calls, registering patients, verifying insurance, collecting payments, and coordinating with clinical staff to ensure smooth patient flow while maintaining high service standards.