Patient Experience Lead

Elite DNA Behavioral Health; Town of Florida (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

Elite DNA Therapy is seeking a Front Desk Lead to supervise the receptionist staff and ensure professional greeting of patients and visitors. The role supports clerical operations and maintains smooth day-to-day flow.

You will schedule appointments, answer calls, register patients, verify insurance, collect co-pays, and coordinate with clinicians to maintain efficient patient flow in a fast-paced clinic.

Qualifications

• High school graduate or GED.
• One year of medical office experience.
• Bilingual in Spanish preferred.

Responsibilities

• Greet patients in person or by phone and explain services and billing.
• Schedule appointments and direct walk-ins and emergencies.
• Answer calls and route to appropriate staff.
• Register patients and collect documentation.
• Generate documents and verify insurance coverage.
• Collect co-pays and outstanding balances.
• Coordinate with clinicians to ensure smooth patient flow.
• Remind patients of appointments and follow up on no-shows.

Skills

Patient greeting

Appointment scheduling

Phone handling

Registration

Documentation

Insurance verification

Billing and co-pays

Customer service

Bilingual Spanish

Education

High school diploma

Vocational training

Medical experience

Tools

MS Office

Job description

Elite DNA Therapy is seeking a Front Desk Lead to supervise the receptionist staff and ensure professional greeting of patients and visitors. The role supports clerical operations and maintains smooth day-to-day flow.

You will schedule appointments, answer calls, register patients, verify insurance, collect co-pays, and coordinate with clinicians to maintain efficient patient flow in a fast-paced clinic.