Front Desk Receptionist

Elite DNA Behavioral Health; Estero (FL); On-site; USD 24,000 - 36,000; Full time

Job summary

Elite DNA Therapy is seeking a Front Desk Receptionist to supervise the receptionist staff daily, greet patients, relay calls, and perform clerical duties in a professional manner.

Responsibilities include welcoming patients, scheduling, answering calls, registering patients, verifying insurance, collecting payments, and coordinating with clinical staff to ensure smooth patient flow while maintaining high service standards.

Qualifications

• High school diploma or GED required.
• Formal training from vocational school acceptable in lieu of high school diploma.
• One year of medical experience in a similar setting preferred.

Responsibilities

• Welcome patients and explain services, payment categories, and billing procedures.
• Schedule appointments and direct walk-ins and emergencies per policy.
• Answer calls and route to appropriate staff.
• Register patients and collect documentation.
• Generate documents and ensure completion.
• Verify insurance coverage and calculate patient charges.
• Collect deposits or co-pays/deductibles.
• Inform patients of outstanding balances and issue receipts.
• Coordinate with providers and medical staff to maintain patient flow.
• Call patients to remind about appointments and follow-ups.
• Follow up with no-show patients daily.
• Communicate patient issues to clinic manager.
• Operate office equipment and basic computer tasks.
• Maintain familiarity with medical terminology and triage procedures.
• Demonstrate professionalism and patient-focused service.

Skills

Strong sensory skills

Communication skills

Microsoft Office

Bilingual Spanish

Education

High school diploma or GED

Vocational training certificate

1 year medical experience

Job description

As Front Desk Receptionist with Elite DNA Therapy, your primary responsibility is the daily supervision of the receptionist’s staff. To ensure all team members are greeting incoming patients and visitors, relaying incoming telephone calls, and performing various clerical duties in a professional manner.

Description

JOB DESCRIPTION SUMMARY: As Front Desk Receptionist with Elite DNA Therapy, your primary responsibility is the daily supervision of the receptionist’s staff. To ensure all team members are greeting incoming patients and visitors, relaying incoming telephone calls, and performing various clerical duties in a professional manner.

Requirements

JOB REQUIREMENTS:

Essential Functions Include But Are Not Limited To

• Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.
• Schedule appointments; direct walk-in patients and emergencies as per established policies and procedures.
• Answer all incoming calls and route them to the appropriate staff.
• Register all patients per registration protocols and collect all documentation.
• Generate required documents for each patient and ensure all documents are completed in full.
• Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient.
• Collects deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures.
• Inform patient of their outstanding balance, collect said balance, and issue cash receipt when monies are collected.
• Work closely with Provider and Medical Assistant staff to assure smooth patient flow and cut down on waiting time.
• Call and remind patient of his/her appointment.
• Follow up on “no show” patients on a daily basis.
• Communicate patient’s problem/complaint to the clinic manager or his/her designee.
• Strong sensory skills, such as visual acuity, good hearing, and dexterity.
• Ability to stand and sit for periods of time and to move constantly throughout the workday.
• Work closely with Clinic Managers and refer them to patients who did not keep their appointment for follow-up, per policies and procedures.
• Good speaking and listening skills.
• Knowledge of computers and Microsoft office.
• Understanding of community based organizations.
• Promotes and believes in Elite DNA's mission statement.
• Bilingual Preferred: Fluent in Spanish.

Other Requirements

• Friendly personality with the desire to work with the public.
• Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
• Ability to handle multi-functions.
• Ability to work in a fast-paced office environment.
• Ability to push, pull, lift, move, and/or carry up to 15 lbs.
• Ability to perform focused work with close attention to detail.
• Ability to operate office equipment, including computers, copiers, fax machines, phones plus, the ability to type at least 35 wpm.
• Ability to interact with others, both in person and through phone, e-mail, and written correspondence.
• Ability to relate to patients, through familiarity with medical terminology and triage procedure.
• Ability to relate to the public regardless of ethnic, religious and economic status.
• Ability to communicate with people and understand their problems.
• Must believe in health care with dignity for all.

Education And Experience Required

• High school graduate/GED.
• Formal training from a vocational school in lieu of the above.
• One year of medical experience from a similar setting.

Physical Demands

The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.