Front Desk Lead — Medical Office & Patient Experience

Elite DNA Behavioral Health; Port Saint Lucie (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Elite DNA Therapy in Port Saint Lucie, FL seeks a Front Desk Lead to supervise receptionist staff and ensure professional patient greeting, call handling, and clerical duties. You will coordinate with clinic staff to maintain smooth patient flow and accurate documentation.

The role requires high school graduation, vocational training preferred, and at least one year in a medical setting. Bilingual Spanish is a plus and you must be able to work in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Vocational training preferred in lieu of education.
• One year of medical office experience preferred.

Responsibilities

• Welcome patients and explain services, payment categories, and billing procedures.
• Schedule appointments and direct walk-ins and emergencies as needed.
• Answer incoming calls and route to appropriate staff.
• Register patients and collect required documentation.
• Generate documents and ensure forms are completed.
• Verify insurance coverage and calculate charges to be paid by patients.
• Collect deposits or co-pays prior to seeing the provider.
• Inform patients of balances and issue receipts when collected.
• Coordinate with providers and medical staff for smooth patient flow.
• Remind patients of appointments and follow up on no-shows.
• Communicate patient issues to the clinic manager.
• Operate computers and Microsoft Office; understand community organizations.

Skills

Communication skills

Bilingual Spanish

Education

High school diploma or GED

Vocational training preferred

Tools

Microsoft Office

Job description

Elite DNA Therapy in Port Saint Lucie, FL seeks a Front Desk Lead to supervise receptionist staff and ensure professional patient greeting, call handling, and clerical duties. You will coordinate with clinic staff to maintain smooth patient flow and accurate documentation.

The role requires high school graduation, vocational training preferred, and at least one year in a medical setting. Bilingual Spanish is a plus and you must be able to work in a fast-paced environment.