Dental Front Desk Specialist – Patient Concierge

Coast Dental; Killeen (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Paycom - ATS is seeking a front desk associate for a dental office in Killeen, TX. The role includes patient check-in, registration, scheduling, insurance verifications, and basic paperwork under the Office Manager.

Candidates should provide excellent customer service, professional phone etiquette, and be proficient with Word/Excel and dental software like EagleSoft. Prior dental office experience is preferred.

Qualifications

• Customer-focused service delivery and professional communication.
• Familiarity with dental terminology and simple insurance concepts.
• Ability to schedule, coordinate, and document patient visits.
• Proficiency in common office software and dental software (EagleSoft).
• Experience in data entry, charting, and filing.

Responsibilities

• Check in patients and complete registrations under Office Manager guidance.
• Schedule patient appointments within established standards.
• Verify insurance coverage and benefits 2 business days before visits.
• Ensure pre-authorizations are obtained when required.
• Process check-out by reviewing charts and routing slips.
• File patient charts daily and maintain neat front desk area.
• Participate in morning huddles, chart reviews and meetings.
• Perform additional clerical duties as assigned.

Skills

Customer service

Phone etiquette

Scheduling appointments

Insurance verification

Dental terminology

Office software

EagleSoft

Tools

EagleSoft

Microsoft Word

Microsoft Excel

Job description

Paycom - ATS is seeking a front desk associate for a dental office in Killeen, TX. The role includes patient check-in, registration, scheduling, insurance verifications, and basic paperwork under the Office Manager.

Candidates should provide excellent customer service, professional phone etiquette, and be proficient with Word/Excel and dental software like EagleSoft. Prior dental office experience is preferred.