Pediatric Care Access Specialist

OU Health; Oklahoma City (OK); On-site; USD 32,000 - 52,000; Full time

Job summary

OU Health - Children's Heart Center is seeking a Patient Services Representative to manage patient appointments, verify demographics, and assist with billing and records in a busy clinical setting.

The role may be filled at Level 1 or Level 2, depending on experience. Strong communication and Microsoft Office skills are essential, with responsibility for coordinating referrals and promoting patient portal access.

Qualifications

• High School Diploma or GED required.
• 1+ years of professional work experience required for Level 1.
• 3+ years of customer service experience, including clinical exposure, preferred for Level 2.

Responsibilities

• Schedule patient appointments by phone or in person.
• Provide information about clinic operations and patient services.
• Verify demographics and update patient records in the EMR.
• Answer phone calls and route to appropriate staff.
• Assist with payments, receipts, and cash drawer reconciliation.
• Assist in preparing ancillary forms and coordinating referrals.
• Promote patient portal for patient-clinic communication.

Skills

Customer service

Communication skills

Office software

Keyboarding

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

OU Health - Children's Heart Center is seeking a Patient Services Representative to manage patient appointments, verify demographics, and assist with billing and records in a busy clinical setting.

The role may be filled at Level 1 or Level 2, depending on experience. Strong communication and Microsoft Office skills are essential, with responsibility for coordinating referrals and promoting patient portal access.