Patient Services Representative | Therapy Solutions | Full Time

Gritman Medical Center, Inc.; Moscow (ID); On-site; USD 32,000 - 48,000; Full time

Job summary

Gritman Medical Center in Moscow, ID, seeks a Patient Services Representative I for Therapy Solutions. This role is the first contact for patients, handling reception, registration, scheduling, insurance data, and inquiries in a fast-paced healthcare setting.

The position emphasizes compassionate service, HIPAA compliance, teamwork, and using Athena/Phreesia and EPIC workflows to support efficient clinic operations and a positive patient experience.

Qualifications

• Experience with computer systems and data entry.
• Strong written and verbal communication skills.
• Excellent customer service skills and a professional demeanor.
• Ability to multi-task, work independently, and exercise sound judgment.
• Ability to adapt in a dynamic environment and maintain a positive attitude under pressure.
• Preferred: prior experience in a medical office or healthcare setting.
• Familiarity with EPIC and EHR systems.

Responsibilities

• Greet and assist patients and visitors with warmth, professionalism, and efficiency.
• Register patients, collect insurance and demographic information, and schedule appointments.
• Maintain a clean, organized, and welcoming reception area.
• Monitor call queues and patient wait times to ensure timely service.
• Maintain patient confidentiality and uphold HIPAA guidelines.
• Collect co-pays, balances, and reconcile daily deposits and cash drawers.
• Assist with portal registration, paperwork preparation, and medical record requests.
• Respond to patient questions and concerns with empathy and attention to detail.
• Utilize Athena/Phreesia systems and contribute to resolving workflow challenges.
• Participate in team huddles and support clinic operations through collaborative communication.

Skills

Data entry

Communication

Customer service

Multi-tasking

Independent work

Judgment

Adaptability

Gritman values

Computer systems

EPIC

Athena

Phreesia

Tools

EPIC EHR

Athena

Phreesia

Job description

Patient Services Representative | Therapy Solutions | Full Time

Job Category: Admissions, Assessment &Referral Staff

Requisition Number: PATIE004045

• Posted : August 7, 2026
• Full-Time
• On-site

Locations

Showing 1 location

GMC
Gritman Medical Center
700 S Main St.
Moscow, ID 83843, USA

GMC
Gritman Medical Center
700 S Main St.
Moscow, ID 83843, USA

We are seeking a welcoming and detail-oriented Patient Services Representative I (PSR I) to join our Therapy Solutions Clinic team. As the first point of contact for patients and visitors, you will play a critical role in delivering exceptional service while performing a wide range of administrative and front-office functions. This role is ideal for someone who thrives in a fast-paced healthcare environment and is committed to upholding the values of compassion, integrity, collaboration, accountability, respect, and excellence—hallmarks of The Gritman Way.

The PSR I is responsible for accurate patient registration, appointment scheduling, communication with patients and staff, and the coordination of front desk operations in accordance with organizational protocols and HIPAA regulations. This is a highly visible, team-oriented position requiring professionalism, initiative, and a commitment to delivering outstanding customer service.

Key Responsibilities

Greet and assist patients and visitors with warmth, professionalism, and efficiency, both in person and over the phone.

Maintain a clean, organized, and welcoming reception area.

Accurately register patients, collect insurance and demographic information, and schedule appointments.

Monitor call queues and patient wait times to ensure timely service.

Maintain patient confidentiality and uphold HIPAA guidelines at all times.

Collect co-pays, balances, and reconcile daily deposits and cash drawers.

Assist with portal registration, paperwork preparation, and medical record requests.

Respond to patient questions and concerns with empathy and attention to detail.

Utilize Athena/Phreesia systems and contribute to resolving workflow challenges.

Participate in team huddles and support clinic operations through collaborative communication.

Qualifications

Required:

Experience with computer systems and data entry.

Strong written and verbal communication skills.

Excellent customer service skills and a professional demeanor.

Ability to multi-task, work independently, and exercise sound judgment.

Ability to adapt in a dynamic environment and maintain a positive attitude under pressure.

Demonstrated ability to support the Gritman mission and core values.

Preferred:

Previous experience in a medical office or healthcare setting.

Familiarity with electronic health record (EHR) systems, especially EPIC.

Populations Served

Neonatal, pediatric, adolescent, adult, and geriatric populations of all backgrounds and abilities.

Physical & Environmental Demands

Physical Requirements:

Sitting, standing, typing, phone use, and movement throughout the office.

Occasional lifting (<35 lbs.), reaching, bending, stooping, and pushing/pulling.

Requires normal corrected vision and hearing, and frequent verbal communication.

Environmental Conditions:

Indoor office setting with occasional exposure to outside conditions.

Routine exposure to common viruses and public health risks associated with clinical settings.

Organizational Expectations

Represent the organization with integrity and professionalism.

Promote patient and staff safety through awareness and action.

Maintain compliance with all hospital and regulatory policies.

Commit to continuous improvement and service excellence.

Embody and demonstrate The Gritman Way values in every interaction.

Qualifications

Skills

Behaviors

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Motivations

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.