Clinic Front Desk & Patient Experience Coordinator

Westside Children's Therapy; Glen Ellyn (IL); On-site; USD 32,000 - 46,000; Full time

Job summary

Westside Children's Therapy in Glen Ellyn, IL seeks a Clinic Service Coordinator to manage the front desk, welcome families, handle phones, check-in/check-out, and support daily patient flow.

You will coordinate communications with families and staff, process copays and deposits, maintain supplies, and ensure a tour-ready, welcoming environment. This role emphasizes organization, professionalism, and strong interpersonal skills.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, administrative, or front desk roles preferred.
• Healthcare or therapy setting experience strongly preferred.
• Proficiency with basic computer applications and multi-line phone systems.

Responsibilities

• Serve as the first point of contact for families, staff, and visitors, managing check-in and check-out.
• Oversee all front desk responsibilities, including phone management, voicemail/email monitoring, and supporting daily patient flow.
• Collect, record, and reconcile time-of-service payments (copays, self-pay, deposits).
• Maintain clinic cleanliness, organization, and supply readiness; monitor and report supply needs.
• Direct families and staff to appropriate internal resources for questions or concerns.
• Provide tours to prospective patients, families, and community members.
• Communicate the Westside Way to families, staff, and community members.
• Assist with distributing printed materials and family communications.
• Act as the on-site liaison for contractors and vendors.
• Maintain clinic security by verifying visitor identification and documentation.

Skills

Customer service

Administrative

Front desk

Multitask

Communication

Confidentiality

Organization

Professionalism

Education

High school diploma or equivalent

Tools

Google Workspace

Job description

Westside Children's Therapy in Glen Ellyn, IL seeks a Clinic Service Coordinator to manage the front desk, welcome families, handle phones, check-in/check-out, and support daily patient flow.

You will coordinate communications with families and staff, process copays and deposits, maintain supplies, and ensure a tour-ready, welcoming environment. This role emphasizes organization, professionalism, and strong interpersonal skills.