Clinic Front Desk & Operations Coordinator

Paycom - ATS; Glen Ellyn (IL); On-site; USD 28,000 - 33,000; Full time

Job summary

Westside is seeking a Clinic Service Coordinator in Glen Ellyn, IL to manage front desk operations and coordinate communications with families and staff. The role supports daily administrative workflows and maintains a welcoming, organized clinic environment.

Responsibilities include greeting families, handling check-in/out, processing copays and deposits, and ensuring smooth patient flow. Prior healthcare front desk experience is preferred.

Qualifications

• High school diploma or equivalent.
• Proficiency in basic computer applications and multi-line phone systems.
• Prior experience in a customer service, administrative, or front desk role; healthcare or therapy setting experience strongly preferred.

Responsibilities

• Serve as the first point of contact for families, staff, and visitors, managing check-in and check-out processes.
• Oversee front desk responsibilities, including phone management, voicemail/email monitoring, and daily patient flow support.
• Collect, record, and reconcile time-of-service payments (copays, self-pay, deposits).
• Maintain clinic cleanliness, organization, and supply readiness; monitor and report supply needs.
• Direct families and staff to appropriate internal resources for questions or concerns.
• Serve as an ambassador of Westside for prospective patients and families.
• Provide tours to prospective patients, families, and community members.

Skills

Customer service

Communication skills

Multitasking

Organization

Education

High school diploma

Tools

Google Workspace

Phone system

Job description

Westside is seeking a Clinic Service Coordinator in Glen Ellyn, IL to manage front desk operations and coordinate communications with families and staff. The role supports daily administrative workflows and maintains a welcoming, organized clinic environment.

Responsibilities include greeting families, handling check-in/out, processing copays and deposits, and ensuring smooth patient flow. Prior healthcare front desk experience is preferred.