Clinic Front Desk & Patient Concierge

Allina Health; Coon Rapids (MN); On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

Medical/Dental

PTO/Time Away

Retirement Savings Plans

Life Insurance

Short-term/Long-term Disability

Vision benefits

Tuition Reimbursement

Job summary

Allina Health is seeking a Clinic Business Representative Associate to welcome patients, gather demographic and insurance data, and register them accurately for appointments. You will support phone inquiries and assist with check-in processes, ensuring a positive start to each patient’s visit.

The role involves collecting payments, managing the lobby, and assisting with office communications, with no evening or weekend shifts, typically 8-hour days on weekdays.

Qualifications

• Must be 18 years of age with education and/or experience as listed on the job description.
• Minimum 1 year computer knowledge.
• Experience with Microsoft Office products (Word, Outlook).
• Customer service, clerical, or other business office environment experience.
• Medical terminology knowledge preferred.

Responsibilities

• Greets, welcomes, and performs the registration process with patients in person or by phone.
• Collects demographic and insurance information and enters data into electronic medical records.
• Assists patients with telephone encounters and directs them to appointments or procedures.
• Collects co-pays and/or remaining balances and responds to questions about financial assistance.
• Maintains lobby organization, restocks supplies, and supports other office communication needs.
• Participates in weekly staff meetings and performs End of Day reconciliation.

Skills

Customer service

Clerical skills

Telephone support

Microsoft Word

Outlook

Data entry

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Allina Health is seeking a Clinic Business Representative Associate to welcome patients, gather demographic and insurance data, and register them accurately for appointments. You will support phone inquiries and assist with check-in processes, ensuring a positive start to each patient’s visit.

The role involves collecting payments, managing the lobby, and assisting with office communications, with no evening or weekend shifts, typically 8-hour days on weekdays.