Clinic Front Desk & Patient Access Specialist

MercyOne; Waterloo (IA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Full benefits package

Growth opportunities within MercyOne

Job summary

MercyOne in Waterloo, IA is seeking a Clinic Receptionist to greet patients and visitors, manage front desk duties, and ensure smooth patient flow throughout the visit.

You will schedule appointments, answer calls, verify insurance, collect copays, and enter demographics into the EMR while maintaining confidentiality and a professional demeanor.

The role emphasizes strong interpersonal skills, accuracy in data entry, and adherence to clinic policies in a fast-paced health system environment.

Qualifications

• Reading, writing and understanding English clearly.
• Ability to communicate effectively with patients, visitors and colleagues.
• Maintain confidentiality of patient information.
• Uphold MercyOne Health System values and professionalism.

Responsibilities

• Greet and welcome patients and visitors at the front desk.
• Check-in patients and manage admitting processes efficiently.
• Answer phone calls and route them appropriately.
• Schedule appointments according to office guidelines.
• Collect copays and deductibles at time of service.
• Enter demographics and insurance information into the EMR.

Skills

Interpersonal skills

Professional demeanor

Attention to detail

Communication skills

Education

High school diploma or equivalent

Job description

MercyOne in Waterloo, IA is seeking a Clinic Receptionist to greet patients and visitors, manage front desk duties, and ensure smooth patient flow throughout the visit.

You will schedule appointments, answer calls, verify insurance, collect copays, and enter demographics into the EMR while maintaining confidentiality and a professional demeanor.

The role emphasizes strong interpersonal skills, accuracy in data entry, and adherence to clinic policies in a fast-paced health system environment.