Medical Receptionist

Orthoconnecticut; Fairfield (CT); On-site; USD 25,000 - 30,000; Full time

Job summary

OrthoConnecticut in Fairfield, CT is seeking a Medical Receptionist to provide courteous front-desk support, patient check-in/out, and scheduling coordination. You will verify insurance eligibility, obtain referrals, collect copayments, and liaise with clinical staff to ensure a smooth patient experience.

The role requires strong customer service, multitasking, and HIPAA compliance in a fast-paced orthopedic practice.

Qualifications

• Excellent customer service, interpersonal, oral, and written communication skills.
• Ability to communicate courteously and professionally with patients, visitors, providers, and coworkers.
• Ability to manage multiple priorities in a busy medical office.
• Strong attention to detail, accuracy, organization, reliability, and follow-through.
• Ability to process patient payments and daily cash reconciliation.

Responsibilities

• Greet and discharge patients and visitors promptly and professionally.
• Assist patients with the Clearwave electronic check-in process.
• Verify demographics, insurance eligibility, referrals, and authorizations at check-in.
• Obtain referrals and authorizations as needed.
• Collect copayments and outstanding balances.
• Schedule appointments, follow-ups, and ensure documentation is complete.
• Maintain waiting area and front-desk organization.
• Maintain HIPAA compliance and confidentiality.

Skills

Customer service

Communication

Multitasking

HIPAA compliance

Attention to detail

Cash handling

Education

High school diploma or GED

Postsecondary education or training in business or healthcare

Tools

EMR systems

Appointment scheduling systems

Office equipment

Job description

• Location 305 Black Rock Turnpike,Fairfield, CT, 06825,United States
• Base Pay $18.00 - $22.00 / Hour
• Employee Type Non-Exempt - FT

Description

GENERAL STATEMENT OF DUTIES

The Medical Receptionist provides courteous, professional, and efficient front-desk support to patients, visitors, providers, and staff. This position is responsible for patient check-in and discharge, registration, appointment scheduling, insurance eligibility verification, referral and authorization coordination, payment collection, and communication with clinical and administrative teams. The Medical Receptionist plays an essential role in delivering a positive patient experience while maintaining accuracy, confidentiality, and efficient office operations in a fast-paced healthcare environment.

PRIMARY FUNCTIONS

Patient Check-In, Registration, and Customer Service

Greet and discharge patients and visitors promptly, courteously, and professionally.

Assist patients with the Clearwave electronic check-in process.

Verify patient demographics, insurance eligibility, referrals, and authorizations during check-in.

Obtain referrals and authorizations as needed to support scheduled services.

Provide new patients with appropriate registration paperwork and ensure required documentation is completed.

Collect copayments and outstanding patient balances in accordance with established procedures.

Maintain clear communication with patients and medical assistants regarding wait times and provider delays.

Serve as a liaison between patients and clinical and administrative staff, including medical assistants, physicians, physician assistants, and administrative assistants.

Scheduling and Administrative Support

Schedule appointments, including follow-up visits and consultations, accurately and efficiently.

Perform daily chart checks for upcoming appointments to verify insurance coverage, referrals, authorizations, and required documentation.

Answer incoming telephone calls and transfer or direct calls appropriately, particularly during high-volume periods.

Scan and import clinical forms and related documentation into the appropriate electronic systems daily.

Distribute medical records, X-rays, prescriptions, and medications authorized by the appropriate departments and designated for patient pickup at the front desk.

Provide FMLA, disability, and medical-record-release paperwork upon request.

Ensure required authorizations and release forms are completed, collect applicable payments, and update the appropriate tracking logs.

Maintain an organized and presentable waiting room and front-desk area.

Payment Processing and Cash Reconciliation

Collect and accurately document patient payments, including copayments and outstanding balances.

Complete end-of-day cash-out procedures and reconcile collected payments in accordance with established protocols.

Identify and report payment discrepancies promptly to the appropriate supervisor.

Office Operations and Compliance

Maintain scheduling flexibility to open or close an office and work at different OrthoConnecticut locations as operational needs require.

Maintain patient confidentiality and comply with HIPAA requirements and applicable organizational policies and procedures.

Follow established protocols for patient registration, documentation, payment processing, and the release of protected health information.

Perform other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Excellent customer service, interpersonal, oral, and written communication skills.

Ability to communicate courteously and professionally with patients, visitors, providers, and coworkers.

Ability to manage multiple priorities and maintain composure in a busy, fast-paced medical office.

Strong attention to detail, accuracy, organization, reliability, and follow-through.

Ability to process patient payments and complete daily cash reconciliation accurately.

Knowledge of patient registration, insurance eligibility verification, referrals, and authorizations preferred.

Ability to maintain patient confidentiality and comply with HIPAA and organizational privacy requirements.

Proficiency with electronic medical record (EMR) systems, appointment scheduling systems, and standard office equipment.

Ability to work independently and collaboratively with clinical and administrative teams.

Flexibility to adapt to changing office needs, patient volumes, and work assignments.

ACCEPTABLE EXPERIENCE AND TRAINING

High school diploma or GED required.

Postsecondary education or training in business, healthcare administration, or a related field preferred.

One year of experience in a medical office as a receptionist or appointment scheduler preferred.

Experience in an orthopedic practice or ambulatory healthcare setting preferred.

OrthoConnecticut,delivering exceptional care and real results has always been our mission, though we did things a little differently when we opened our doors in 1954. Today, we provide orthopedic care in a new state-of-the-art Musculoskeletal Center of Excellence, in which we provide the full spectrum of high-quality services under one roof. Now we can diagnose and treat the complete range of musculoskeletal issues for all ages in one easily accessible location with minimal wait time and a more efficient patient experience. One thing that hasn't changed since in 1954: our commitment to you

OrthoConnecticut is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The above statement reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements that may be inherent in the job .