Clinic Floor Operations Manager

Community Health Center of Lubbock, Inc.; Lubbock (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account

Company Paid Life Insurance

403(b) Retirement Plan

Company Paid Short and Long-Term Disab

Paid Time Off Bank

Holiday Pay

Extended Medical Leave

Bereavement Leave

Employee Assistance Program and Emoti

Workers’ Compensation Insurance

Professional Liability Insurance

Legal Insurance

Gym Membership Discount

Incentive Pay

Job summary

Community Health Center of Lubbock, Inc. is seeking a Floor Manager for the Main Clinic in Lubbock, TX. You will oversee clinic floor operations, supervise nursing and support staff, and ensure efficient patient flow and high standards of care.

The role requires strong leadership, knowledge of HIPAA and OSHA, and experience in healthcare administration. Hours are 8am-5pm, Monday through Friday, with occasional evenings or weekends.

Qualifications

• High school diploma or equivalent; healthcare admin degree preferred.
• CPR certification.
• Minimum of 3 years in healthcare with supervisory experience.
• English required; bilingual (English/Spanish) preferred.
• Texas driver license and reliable transportation.

Responsibilities

• Supervise nursing and support staff on the clinic floor.
• Ensure adherence to scheduling and clinic protocols.
• Manage shift coverage, breaks, and daily staff assignments.
• Provide coaching, feedback, and discipline when necessary.
• Review and approve time sheets to ensure attendance compliance.
• Collaborate with HR to ensure staff licensure and credentials are up to date.
• Monitor patient check-ins, appointments, and wait times for efficient flow.
• Address patient concerns or complaints promptly.
• Coordinate patient services and assist with triage as needed.
• Identify workflow improvements to boost operational efficiency.
• Maintain a clean, organized clinic floor with adequate supplies.
• Support scheduling by adapting daily operations for high patient volumes.
• Ensure compliance with HRSA and Joint Commission standards.
• Prepare regular reports on floor operations and compliance metrics.
• Maintain HIPAA confidentiality.

Skills

Leadership

Communication

Problem-solving

Multitasking

EMR familiarity

Regulatory knowledge

Team collaboration

Education

High school diploma

Healthcare administration degree

Bachelor's degree

Tools

EMR systems

MS Office

Job description

Community Health Center of Lubbock, Inc. is seeking a Floor Manager for the Main Clinic in Lubbock, TX. You will oversee clinic floor operations, supervise nursing and support staff, and ensure efficient patient flow and high standards of care.

The role requires strong leadership, knowledge of HIPAA and OSHA, and experience in healthcare administration. Hours are 8am-5pm, Monday through Friday, with occasional evenings or weekends.