Clinic Operations Lead – Orthopedics & Scheduling

Lubbocksportsmed; Lubbock (TX); On-site; USD 42,000 - 58,000; Full time

Job summary

Lubbocksportsmed in Texas is seeking a Clinical Coordinator to lead day‑to‑day clinic operations for an orthopedics/sports medicine team. You will coordinate schedules, patient flow, documentation, and communications to ensure efficient, high‑quality care.

You will liaise with providers, MAs, front desk, and billing, support pre‑auths, imaging, and procedures, and mentor staff on workflows, privacy, and safety. This role requires strong organization, communication, and a patient‑focused approach.

Qualifications

• High school diploma or GED; college coursework in healthcare administration a plus.
• Minimum 2 years of experience in a medical clinic setting.
• Working knowledge of medical terminology, clinical workflows, and patient scheduling.
• Proficiency with electronic medical records (EMR/EHR) and standard office software.
• Strong organizational skills with the ability to multitask in a fast-paced clinic environment.
• Excellent communication and customer-service skills; ability to communicate clearly with patients, families, and multidisciplinary teams.
• Commitment to confidentiality and compliance (HIPAA and clinic policies).

Responsibilities

• Coordinate daily clinic operations to support timely patient flow (rooming coordination, provider schedules, task prioritization, and escalation of issues as needed).
• Serve as a liaison between providers, medical assistants/technicians, front desk, billing/authorizations, medical records, and ancillary services to ensure efficient delivery of care.
• Coordinate patient scheduling for new visits, follow-ups, imaging, injections, procedures, therapy referrals, and post-operative visits; communicate preparation instructions and appointment details.
• Support coordination of surgical/procedure scheduling as applicable: collect required clinical documentation, assist with pre-surgical requirements (testing, clearances), and communicate schedule updates to patients and staff.
• Facilitate accurate, timely documentation workflows, including message handling, phone notes, prescription refill requests (per protocol), and completion of provider forms.
• Assist with insurance-related coordination: verify referral requirements, communicate with the authorization team, and help obtain necessary clinical information for approvals (per established workflows).
• Maintain patient medical record accuracy and confidentiality; ensure HIPAA-compliant handling of records, faxes, and communications.
• Provide leadership and support to clinical support staff by coaching on workflows, helping prioritize tasks, and promoting consistent service standards.
• Coordinate training and orientation for new clinical support team members on clinic procedures, safety practices, and documentation standards.
• Monitor and help maintain clinic supplies and equipment; initiate supply requests and support inventory organization to avoid interruptions in care.
• Support quality and safety initiatives (infection control practices, incident reporting, and process improvement as assigned).
• Respond to patient questions and concerns professionally and promptly; route clinical concerns to the appropriate licensed staff/provider.

Skills

Strong organizational skills

Excellent communication

Customer service

Multitask

Education

High school diploma or GED

Healthcare admin coursework a plus

Tools

EMR/EHR

Job description

Lubbocksportsmed in Texas is seeking a Clinical Coordinator to lead day‑to‑day clinic operations for an orthopedics/sports medicine team. You will coordinate schedules, patient flow, documentation, and communications to ensure efficient, high‑quality care.

You will liaise with providers, MAs, front desk, and billing, support pre‑auths, imaging, and procedures, and mentor staff on workflows, privacy, and safety. This role requires strong organization, communication, and a patient‑focused approach.