Floor Manager

Community Health Center of Lubbock, Inc.; Idalou (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

403(b) Retirement Plan

Paid Time Off

Holiday Pay

Employee Assistance Program

Job summary

Community Health Center of Lubbock, Inc. seeks a Floor Manager to oversee daily clinic floor operations, ensuring efficient patient flow and high-quality care.

You will coordinate nursing and support staff, manage shift coverage, and enforce scheduling protocols in a fast-paced primary care setting. Responsibilities include monitoring patient check-ins, addressing concerns, training new staff, and maintaining HIPAA and safety compliance.

Qualifications

• High school diploma or equivalent; bachelor's preferred in healthcare administration or related field.
• Minimum 3 years in healthcare, supervisory/management role preferred.
• Strong leadership, communication, and problem-solving skills.
• Experience with EMR systems and basic office software.

Responsibilities

• Supervise clinic floor nursing and support staff to ensure smooth operations.
• Manage shift coverage, breaks, and daily staff assignments.
• Monitor patient flow, check-ins, wait times, and appointment scheduling.
• Address patient concerns and coordinate services across departments.
• Ensure compliance with HRSA, Joint Commission, HIPAA and OSHA standards.
• Prepare floor operation reports and support onboarding new staff.

Skills

Leadership

Communication

Problem-solving

EMR familiarity

Scheduling

Education

Bachelor's degree in healthcare administration or related field

High school diploma or equivalent

Tools

EMR systems

Basic office software

Job description

The Floor Manager is responsible for ensuring smooth day-to-day operations and exceptional patient care. This position oversees all activities on the clinic floor, ensuring staff coordination, operational efficiency, patient satisfaction, and adherence to health and safety protocols. The Floor Manager works closely with clinical, administrative, and support teams to maintain a positive, safe, and organized environment for both patients and staff. Duties include, but are not limited to:Supervise nursing and support staff on the clinic floor.Ensure staff adhere to scheduling and clinic protocols.Manage shift coverage, breaks, and daily staff assignments.Provide coaching, feedback, and discipline when necessary to improve performance and patient interactions.Oversee the accurate recording of work hours for all clinic floor staff. Review and approve time sheets to ensure compliance with attendance and overtime policies.Work closely with central operations and HR to ensure staff is current in terms of compliance with licensure, certification, and credentialing.Monitor patient check-ins, appointments, and wait times to ensure efficient patient flow.Address and resolve patient concerns or complaints in a timely manner.Oversee the coordination of patient services and assist with triage as needed.Identify and implement workflow improvements to increase operational efficiency.Ensure the clinic floor is well-organized, clean, and equipped with necessary supplies.Support scheduling efforts by adjusting daily operations as needed to accommodate high patient volumes.Ensure the clinic complies with Health Resources and Services Administration (HRSA) and Joint Commission standards and regulations, addressing any deficiencies as needed.Facilitate regular team meetings and ensure clear communication between departments.Collaborate with medical providers, nurses, and other staff to ensure seamless patient care.Assist in training and onboarding new staff members.Prepare regular reports on clinic floor operations, including patient flow, staff performance, and compliance metrics.Maintain strict confidentiality of patient and staff information, in accordance with HIPAA and internal policies.Education: High school diploma or equivalent (Associate or Bachelor’s degree in healthcare administration or related field preferred).Certification: Basic Life Support (CPR) certificationExperience: Minimum of 3 years of experience in a healthcare setting, preferably in a supervisory or management role.Language: English; bilingual (English/Spanish) preferred.Travel: Some; valid Texas drivers license and current auto insurance required; must have reliable and safe transportationHours of Work: 8am-5pm M-F with rotating weekend/evening work.Knowledge/SkillsStrong leadership, communication, and problem-solving skills.Ability to manage multiple tasks in a fast-paced environment.Familiarity with electronic medical records (EMR) systems and basic office software.Knowledge of healthcare regulations, including HIPAA and OSHA compliance.Experience in community health, outpatient care, or primary care settings.Familiarity with medical billing and codingBENEFITSOur full-time staff enjoy a competitive compensation package, which includes the following benefits:Health InsuranceDental InsuranceVision InsuranceHealth Savings AccountCompany Paid Life Insurance403(b) Retirement PlanCompany Paid Short and Long-Term Disability InsuranceCompany Paid Accidental Death and Dismemberment (AD&D) InsurancePaid Time Off BankHoliday PayExtended Medical LeaveBereavement LeaveEmployee Assistance Program and Emotional Health Support LineWorkers’ Compensation InsuranceProfessional Liability InsuranceLegal InsuranceGym Membership DiscountIncentive PayCHCL's mission is to provide quality primary and preventative health care services to those in need. If you are aligned with CHCL's mission and love working in a fast-paced clinic setting, please apply today.CHCL is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.