Clinic Floater: Member Services Concierge

We Care Daily Clinics; Washington; On-site; USD 31,000 - 44,000; Full time

Job summary

We Care Daily Clinics is seeking a flexible Member Services Representative for its Float Pool to greet members, verify insurance, process payments, and coordinate front-desk operations across King and Pierce Counties, with a home base at the Auburn Clinic.

The role requires travel between multiple clinics, strong customer service, HIPAA knowledge, and the ability to work evenings and weekends as needed.

Qualifications

• Exceptional interpersonal and communication skills to effectively engage with a diverse member population.
• Strong customer service and professional telephone etiquette.
• Competence in managing member flow and completing administrative tasks efficiently.
• HIPAA familiarity and ability to protect privacy.

Responsibilities

• Greet members, visitors, and vendors in a welcoming, professional manner.
• Travel between clinics in King and Pierce Counties as part of float pool rotation.
• Facilitate member check-ins and verify insurance information.
• Handle calls, route inquiries, and provide information about services and programs.

Skills

Interpersonal skills

Communication

Customer service

Phone etiquette

Microsoft Office

Tools

Microsoft Office

Job description

We Care Daily Clinics is seeking a flexible Member Services Representative for its Float Pool to greet members, verify insurance, process payments, and coordinate front-desk operations across King and Pierce Counties, with a home base at the Auburn Clinic.

The role requires travel between multiple clinics, strong customer service, HIPAA knowledge, and the ability to work evenings and weekends as needed.