Receptionist - Band 2 - Boston Outpatients

NHS Jobs; Boston (MA); On-site; USD 25,000 - 32,000; Full time

Job summary

NHS Jobs in Boston Outpatients is seeking a Receptionist to support clinic operations in a busy outpatient environment. The role involves checking in patients, directing them to appropriate areas, and assisting with parking and Blue Badge registration as needed.

You will update patient records in Trust systems, handle clinic e-outcomings, and provide essential administrative support to ensure smooth clinic flow.

Responsibilities

• Check in patients attending clinics and direct them to the correct area; assist with car parking and Blue Badge registration where required.
• Update patient details on Trust systems to ensure information is accurate and up to date.
• Complete clinic e-outcoming (cash up) in line with SOPs to ensure clinic activity is recorded and follow-up actions can be taken.
• Provide administrative support to clinics: hand out patient questionnaires, locate missing patient notes, and escalate issues to supervisor or clinic coordinator.
• Liaise with patients and clinicians in clinic settings, and with Patient Service Hub and other administrative staff as required.
• Attend mandatory training and development relevant to the post and Trust procedures.

Job description

Receptionist - Band 2 - Boston Outpatients

• 1. Checking in Patients To check in patients attending clinics and ensure they are directed to the correct area. To support with car parking and Blue Badge registration, where required.
• 2. Updating Patient Details To update patient details on Trust systems, where required, to ensure information is accurate and up to date.
• 3. Clinic Cash Up / Outcoming To complete clinic e-outcoming (cash up) in line with agreed SOPs, to ensure clinic activity is recorded correctly and so any required actions (e.g. letter production and follow up bookings) can be followed up by the Patient Service Hub.
• 4. Administrative Support to Clinics To hand out patient questionnaires, if required. To support with locating and chasing missing patient notes to avoid delays to clinic flow, if required. To request porters when required to support patient access to clinics, when required. To circulate clinic lists to relevant teams in line with clinic requirements. To elevate any issues that may impact clinic running to the relevant supervisor or clinic coordinator for escalation support. To follow Trust processes and procedures to maintain safe, efficient and consistent clinic operations.
• 5. Liaison with Others To liaise with patients (or their representatives) and clinicians in clinic settings. To liaise with other Trust administrative staff (e.g. Patient Service Hub; Care Group administrative staff) when required, either in a face-to-face capacity, or via other communication channels (e.g. Microsoft Teams).
• 6. Training and Development To attend training relevant to the post and the Trusts mandatory training.