Clinic Concierge & Patient Experience Host (PRN)

Crossoverhealth; San Antonio (TX); On-site; USD 20,664 - 30,307; Part time

Job summary

Crossover Health is seeking a Host to welcome members, assist with check-in, and ensure a smooth visit in our San Antonio clinic. The role requires a customer-focused mindset, attention to benefit details, and a willingness to collaborate with the care team to deliver excellent service.

You will handle member inquiries, coordinate scheduling and check-in, and support with benefit questions while maintaining hospitality and accuracy throughout the patient journey.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1 year of experience in customer service position.
• Experience in a health care service delivery environment is preferred.
• BLS certification is preferred.

Responsibilities

• Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism.
• Demonstrates a commitment to quality, delivering uncompromised service and outcomes.
• Accommodates special requests for member support whenever possible and helps to promptly resolve member questions.
• Assists with assigned projects and special provider or patient requests.
• Assists with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery.
• Processes transactions required to begin or complete the visit.
• Demonstrates an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members.
• Engages with members by answering calls, scheduling appointments, responding to emails, and following up with member needs.
• Collaborates with providers and staff members to deliver an exceptional seamless patient-centered care experience.
• Performs other duties as assigned.

Skills

Customer service

Interpersonal skills

Multitasking

Ownership / initiative

Conflict resolution

Education

Bachelor’s degree or equivalent experience

Tools

Apple products familiarity

Mac

iPad

iPhone

ChromeOS

Windows

Job description

Crossover Health is seeking a Host to welcome members, assist with check-in, and ensure a smooth visit in our San Antonio clinic. The role requires a customer-focused mindset, attention to benefit details, and a willingness to collaborate with the care team to deliver excellent service.

You will handle member inquiries, coordinate scheduling and check-in, and support with benefit questions while maintaining hospitality and accuracy throughout the patient journey.