Member Concierge — Health Center

Crossover Health; Elk Grove (CA); On-site; USD 31,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short- and Long-Term Disability

Life Insurance

Paid Time Off

401K

Job summary

Crossover Health in Elk Grove, CA is seeking a Host to deliver an exceptional member service experience and support check-in processes within our clinic team. The role requires knowledge of self-insured employer health plans, benefits, copays, and a welcoming, professional demeanor.

Responsibilities include greeting members, answering calls, scheduling, resolving questions, and coordinating with providers to ensure a seamless patient experience.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1 year of customer service experience.
• Strong communication and interpersonal skills.

Responsibilities

• Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism.
• Demonstrates a commitment to quality, delivering uncompromised service and outcomes.
• Accommodates special requests for member support whenever possible and helps to promptly resolve member questions.
• Assists with assigned projects and special provider or patient requests.
• Assists with the member check‑in process, including a basic understanding of benefit eligibility files, check‑in technology and overall clinic workflows within the context of care delivery.
• Processes transactions required to begin or complete the visit.
• Demonstrates an in‑depth knowledge of employer-sponsored health insurance, including copays, co‑insurance, and related benefit specific requirements, in order to support members.
• Engages with members by answering calls, scheduling appointments, responding to emails, and following up with member needs.
• Collaborates with providers and staff members to deliver an exceptional seamless patient-centered care experience.

Skills

Customer service

Hospitality

Communication

Education

Bachelor’s degree or equivalent experience

Tools

Apple products familiarity

ChromeOS

Windows (Microsoft/HP)

Job description

Crossover Health in Elk Grove, CA is seeking a Host to deliver an exceptional member service experience and support check-in processes within our clinic team. The role requires knowledge of self-insured employer health plans, benefits, copays, and a welcoming, professional demeanor.

Responsibilities include greeting members, answering calls, scheduling, resolving questions, and coordinating with providers to ensure a seamless patient experience.