Clinic Care Coordinator: Scheduling & Patient Experience

Peak Physical Therapy; Lemoyne (Cumberland County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Charity Day

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

401K + company match

Job summary

Drayer Physical Therapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator to join our Lemoyne clinic. This entry-level office role supports daily operations and delivers excellent patient service to help the clinic grow.

The PCC-I handles scheduling, verifies insurance, collects payments, and maintains a welcoming front desk. This full-time role requires strong communication, multitasking, and teamwork with the Clinic Director to uphold Upstream’s mission and

Qualifications

• High School Diploma or equivalent.
• Excellent customer service skills.
• Ability to multitask and meet deadlines with little supervision.
• Strong time management and presentation skills.

Responsibilities

• Collect all money due at the time of service.
• Convert referrals into evaluations.
• Schedule patient visits.
• Provide exceptional customer service at the front desk.
• Create an inviting clinic atmosphere.
• Make welcome calls and monitor arrival rate.
• Manage schedules efficiently.
• Handle non-clinical documentation and deposits.
• Monitor clinic inventory.
• Attend required training and complete quarterly compliance training.

Skills

Customer Service

Multitasking

Time Management

Presentation Skills

Education

High School Diploma or equivalent

Job description

Drayer Physical Therapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator to join our Lemoyne clinic. This entry-level office role supports daily operations and delivers excellent patient service to help the clinic grow.

The PCC-I handles scheduling, verifies insurance, collects payments, and maintains a welcoming front desk. This full-time role requires strong communication, multitasking, and teamwork with the Clinic Director to uphold Upstream’s mission and