Clinic Admin & Patient Services Specialist

Pine Rest Christian Mental Health Svc; Grand Rapids (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Vision, Dental, and Wellness

403(b) Retirement Savings Plan

Loan Forgiveness/Tuition Reimbursement

Competitive PTO packages

Job summary

Pine Rest Christian Mental Health Svc is seeking detail-oriented Team Support Staff in Grand Rapids to provide administrative and operational support across hospital, residential, and outpatient settings. You will handle clerical tasks, scheduling, records management, and customer service while upholding a recovery-focused care environment.

The role emphasizes accuracy, discretion, and collaboration with interdisciplinary teams, with pay based on education and experience.

Qualifications

• High School Diploma or equivalent required.
• Minimum of one year of related administrative or support experience preferred.
• Experience with Microsoft Office applications preferred.
• Strong organizational, communication, and customer service skills.
• Ability to prioritize tasks and manage workflow independently.
• Ability to work collaboratively within an interdisciplinary team.
• Commitment to culturally inclusive, compassionate service.
• Valid Michigan driver's license may be required.

Responsibilities

• Provide front-office and administrative support in person and by phone, including greeting visitors, answering and routing calls, and responding to inquiries professionally.
• Maintain calendars, schedules, department records, medical records, and confidential files with accuracy and discretion.
• Perform data entry, filing, scanning, document management, and transcription or editing of correspondence as needed.
• Support clinical and program staff with documentation, transition clinic assistance, and general office coordination.
• Release medical information in accordance with policy to support continuity of care, billing, and insurance requirements.
• Assist persons served with account questions, balance inquiries, and service charges; collect and verify payments and balance daily cash sheets when assigned.
• Order office supplies and support day-to-day office operations in a fast-paced or high-stress environment.
• Promote a respectful, customer-focused environment aligned with Pine Rest's Model of Care; role model professionalism, integrity, and organizational values.
• Maintain required training and competencies and perform additional duties as assigned.

Skills

Microsoft Office

Organizational skills

Communication skills

Customer service skills

Task prioritization

Independent work

Interdisciplinary teamwork

Cultural inclusivity commitment

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Pine Rest Christian Mental Health Svc is seeking detail-oriented Team Support Staff in Grand Rapids to provide administrative and operational support across hospital, residential, and outpatient settings. You will handle clerical tasks, scheduling, records management, and customer service while upholding a recovery-focused care environment.

The role emphasizes accuracy, discretion, and collaboration with interdisciplinary teams, with pay based on education and experience.