Clinic Admin & Front Desk Support Specialist

Pine Rest - Psychiatric Urgent Care; Grand Rapids (MI); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

403(b) Retirement Savings Plan

Paid time off

Education reimbursement

Résumé du poste

Pine Rest - Psychiatric Urgent Care in Grand Rapids, MI seeks detail‑oriented Team Support Staff to provide administrative and operational support for Hospital, Residential, and Outpatient programs.

The role handles clerical duties, scheduling, records management, and customer service while upholding a recovery‑focused environment. Includes data entry, confidential file handling, and coordination with clinical staff.

Qualifications

• High School Diploma or equivalent required.
• Minimum of one year of related administrative or support experience preferred.
• Experience with Microsoft Office applications preferred.
• Strong organizational, communication, and customer service skills.
• Ability to prioritize tasks and manage workflow independently.
• Ability to work collaboratively within an interdisciplinary team.
• Commitment to culturally inclusive, compassionate service.

Responsabilités

• Provide front‑office and administrative support in person and by phone, including greeting visitors, answering and routing calls, and responding to inquiries professionally.
• Maintain calendars, schedules, department records, medical records, and confidential files with accuracy and discretion.
• Perform data entry, filing, scanning, document management, and transcription or editing of correspondence as needed.
• Support clinical and program staff with documentation, transition clinic assistance, and general office coordination.
• Release medical information in accordance with policy to support continuity of care, billing, and insurance requirements.
• Assist persons served with account questions, balance inquiries, and service charges; collect and verify payments and balance daily cash sheets when assigned.
• Order office supplies and support day‑to‑day office operations in a fast‑paced or high‑stress environment.
• Promote a respectful, customer‑focused environment aligned with Pine Rest’s Model of Care; role model professionalism, integrity, and organizational values.
• Maintain required training and competencies and perform additional duties as assigned.

Connaissances

Administrative support

Organizational skills

Communication

Customer service

Team collaboration

Formation

High School Diploma or equivalent

Outils

Microsoft Office

Description du poste

Pine Rest - Psychiatric Urgent Care in Grand Rapids, MI seeks detail‑oriented Team Support Staff to provide administrative and operational support for Hospital, Residential, and Outpatient programs.

The role handles clerical duties, scheduling, records management, and customer service while upholding a recovery‑focused environment. Includes data entry, confidential file handling, and coordination with clinical staff.