Clinic Access and Scheduling Coordinator

trumed; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

University Health’s Dermatology Clinic UH1 in Kansas City, MO, seeks a Clinic Access and Scheduling Coordinator. You will interview patients, collect data, explain benefits, and guide them through scheduling and financial processes.

This frontline role requires coordinating appointments, managing phone calls, and supporting a busy clinic team. Ideal candidates have a high school diploma and experience with medical terminology, plus strong communication and mentoring skills.

Qualifications

• Interviews patients to collect demographic and financial data.
• Explain health benefit regulations and patient financial obligations.
• Experience scheduling medical procedures and coordinating appointments.

Responsibilities

• Verifies insurance information and obtains pre-certification and referrals.
• Maintains appointment schedules and checks in patients for visits.
• Manages all telephone communications for the outpatient clinic.
• Leads PASR I and II staff; coaches and assigns work.
• Supports supervisor with monitoring productivity and quality of work.
• Provides training to new and existing staff and leads special projects.
• Organizes and maintains standards during system downtime.

Skills

Appointment scheduling

Direct patient contact

Medical terminology

Written communication

Mentoring/training staff

Team coordination

Computer proficiency

Education

High school diploma or equivalent

Associates Degree

Job description

Clinic Access and Scheduling Coordinator

Job Location: Independence Clinic, University Health 1 (UH1), Kansas City, Missouri

Department: Dermatology Clinic UHTMC

Position Type: Full time

Work Schedule: 7:00AM - 3:30PM

Hours Per Week: 40

Job Description

Serves as a front-line representative for the organization. Interviews patients and/or other sources to obtain demographic and financial data to access patients to clinical and financial systems of the hospital. Communicates health benefit regulations and patient financial obligation to responsible parties.

Responsibilities include:

• verifies financial and insurance information, obtains appropriate pre-certification and authorization for referrals, collects, co-pays and makes referrals to appropriate financial resources.
• Maintains organization of appointment schedules, from appointment selections to check-in of patient for visit.
• Is responsible for all telephone communication into outpatient clinic.
• Functions as a team leader/coordinator for PASR I and II staff.
• Coaches, assigns work assists supervisor(s) with monitoring of employee's productivity and quality of work.
• Serves as an additional facilitator and resource individual if supervisor is unavailable.
• Assists supervisor(s) with information and input into their team member's productivity and conduct when evaluations come due.
• Must meet all Level I and II requirements of a PASR before promoting to this position or have equivalent experience.
• Assists managers with training new and existing staff.
• Can be relied upon to lead and train staff to do special projects.
• Help organize and maintain standards during system downtime.

Minimum Requirements

• High school diploma or equivalent.
• Experience in appointment scheduling for medical procedures.
• Experience with direct patient contact.
• Knowledge of basic medical terminology.
• Communication skills required to gather and exchange information with other hospital staff members, physicians.
• Concise written communication skills.
• Experience providing mentorship and/or training to staff.
• Proficient in use of computer hardware and software.

Preferred:

• Knowledge of training processes and/or procedures.
• Associates Degree.