Clinic Access & After-Hours Call Specialist

Paycom; Idaho Falls (ID); On-site; USD 2,066,000 - 3,031,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401K with match

Quarterly Bonus Program

Education Reimbursement Program

Discounts on procedures

Job summary

Idaho Falls Community Hospital in Idaho Falls, ID 83404 is seeking a Part Time Clinic Call Specialist. The role supports contracted clinics by handling patient calls, clarifying information, and relaying messages to providers via EMR.

The position emphasizes confidentiality and effective communication with patients and staff. Ideal candidates have a High School diploma or equivalent, with preference for CNA or CMA licenses or prior healthcare receptionist experience.

Qualifications

• Education/Certification: High School diploma or equivalent.
• Preference given to CNA or CMA license or Experience as a Healthcare Receptionist.

Responsibilities

• Receives all telephone calls outside of clinic hours of operation.
• Documents contacts, notifications, and interacts with callers per established guidelines.
• Serves as Access Center Coordinator when not directly engaged in clinic after-hours call services (including but not limited to).
• Coordination of all referrals and utilizes established admission criteria to evaluate appropriateness of admission for incoming direct admits.
• Working with referring/admitting physician, Nursing House Supervisor, and the Nursing Managers, assign new intake to a floor, unit, and bed.
• Verify EMTALA compliance with referrals and transfers.
• Facilitate patient transfers inside, into or out of the hospital, as appropriate.
• Is responsible for EMR patient bed assignment within the hospital while working with Unit Manager, Nursing House Supervisor or Director of Nursing as appropriate.
• Provides accurate and timely census reports.
• Coordinates with contracted outside telehealth services as directed by in-house physicians.
• Communicates with the patient’s provider or clinic via electronic medical charting, telephone, or other established means.
• Utilizes all resources and guidelines at their disposal to effectively prioritize or refer calls when necessary.

Education

High School diploma or equivalent

CNA license

CMA license

Job description

Idaho Falls Community Hospital in Idaho Falls, ID 83404 is seeking a Part Time Clinic Call Specialist. The role supports contracted clinics by handling patient calls, clarifying information, and relaying messages to providers via EMR.

The position emphasizes confidentiality and effective communication with patients and staff. Ideal candidates have a High School diploma or equivalent, with preference for CNA or CMA licenses or prior healthcare receptionist experience.