Clinical Service Representative III - Pediatric Multidisciplinary Diagnostic

University of Florida; Gainesville (FL); On-site; USD 2,387,000 - 3,399,000; Full time

Job summary

The University of Florida Multidisciplinary Diagnostic and Training Program (MDTP) on the Main Campus in Gainesville seeks a Clinical Service Representative III to support daily operations and client services. This full-time role handles referrals, scheduling evaluations, and coordinating client charts while ensuring HIPAA compliance and grant deliverables.

Qualified candidates have a high school diploma and medical office experience; a Bachelor's degree is preferred, and bilingual Spanish

Qualifications

• High school diploma or equivalent and four years of medical office experience, CPT/ICD-10 knowledge, and basic medical terminology.
• Bachelor's degree in related field preferred.
• Ability to drive within the north-central Florida region for grant deliverables.
• Excellent oral and written communication skills are essential.
• Bilingual with Spanish proficiency is a plus.

Responsibilities

• Receives and processes referrals and PHI records; maintains referral logs.
• Coordinates client appointments; manages the MDTP calendar and client charts.
• Greets clients, facilitates required authorizations for grant deliverables.
• Supports clinicians with evaluations and related records while following HIPAA and policies.
• Routes reports and disclosures per PHI forms and documents release of records.
• Trains and mentors clinic staff and recommends policy improvements.

Skills

Communication skills

Oral communication

Written communication

Time management

Bilingual Spanish

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Clinical Service Representative III - Pediatric Multidisciplinary Diagnostic & Training Program (MDTP)

Job No: 541526

Work Type: Full Time

Location: Main Campus (Gainesville, FL)

Categories: Veteran's Preference Eligible, Health Care Administration/Support

Department: 29094100 - MD-PEDS-MDTP

Job Description

Classification Title:
Clin Svc Representative III

Classification Minimum Requirements:
High school diploma or equivalent and four years of medical office experience, that includes the knowledge of CPT and ICD-10 coding guidelines as well as basic medical terminology. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

The Department of Pediatrics is hiring a full-time Clinical Service Representative III position at the University of Florida Multidisciplinary Diagnostic and Training Program (UF MDTP). This position provides comprehensive programmatic support for the UF MDTP grant and for clients, ensuring efficient daily operations and high-quality compliant services to all clients.

UF MDTP is one of six regional Florida Diagnostic & Learning Resources System (FDLRS) Multidisciplinary Educational Services Centers that serve children and youth with complex learning, behavioral, and medical problems, their parents, teachers, and schools.

About this role

• Receives and processes incoming referrals and related PHI records and maintains client referral logs and other tracking systems.
• Coordinates client appointments by scheduling evaluations and consultations, prepares and distributes appointment correspondence, maintains the MDTP appointment calendar, and prepares client charts and related documentation for appointments.
• Greets and checks in clients and families, facilitates completion of required authorizations and other paperwork as necessary to support grant deliverables.
• Provides support to clinicians following evaluations/consultations related to retention of evaluation protocols, reports, and consultation records for grant activities that occur in the clinic and offsite/in districts. This requires a firm knowledge of HIPPA and program policies/procedures for on-site and off-site work related to consents, evaluations, and report routing.
• Routes reports, as allowed per completed PHI forms, release to parents, schools/districts, and/or other agencies and requires strict following of procedures related to documentation of all release of records.
• Shares expertise and acts as team leader; trains and mentors clinic program assistants/student workers within MDTP; instructs program assistants/student workers as needed regarding program procedures and daily tasks and makes recommendations for improvement in internal policies & procedures.

Expected Salary: $21.00 per hour

Required Qualifications

High school diploma or equivalent and four years of medical office experience, that includes the knowledge of CPT and ICD-10 coding guidelines as well as basic medical terminology. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Preferred Qualifications

• Bachelor's degree in related field
• Ability to drive within the north-central Florida service region, as needed for grant deliverables
• Ability to work with diverse groups, collaborate effectively with others, and demonstrate flexibility to problem-solve
• Experience and proficiency with industry-standard computer applications
• Ability to use technology effectively
• Excellent oral and written communication skills
• Excellent time management and organizational skills
• Commitment to professional growth and continuous improvement of knowledge and skills
• Bilingual with Spanish language proficiency.

This position is eligible for veteran's preference.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required: No

Applications Close: 05 October 2026

Our Commitment

The University of Florida is an Equal Employment Opportunity Employer.

Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call 352-392-2477 or the Florida Relay System at 800-955-8771 (TDD) or visit Accessibility at UF.