Climbing Floor Specialist: Safety, Instruction & Service

Rock Spot Climbing; Lincoln (RI); On-site; USD 17,000 - 22,000; Full time

Job summary

Rock Spot Climbing in Lincoln, RI seeks Floor Staff to deliver outstanding customer service, provide belay instruction, ensure safety, and maintain a fun environment under supervision.

Responsibilities include welcoming customers, offering orientations and belay services, monitoring safety on the floor, maintaining routes, and keeping spaces clean. Ideal candidates have a HS diploma, reliability, climbing or belaying experience, and strong people skills.

Qualifications

• High school diploma or equivalent preferred.
• Punctual and reliable.
• Previous indoor rock climbing and belaying experience.
• Safety conscious.
• Experience working with children.
• Customer service and sales experience.
• Outgoing, friendly personality.

Responsibilities

• First Class Customer Service - Make customers feel welcome to all levels of experience.
• High Quality Instruction - Provide orientations and belay services for members and guests.
• Safety Evaluation - Monitor the climbing floor for hazards and belay skills.
• Meticulous Maintenance - Perform routine route maintenance as needed.
• Constant Cleaning - Keep customer and staff areas clean throughout shifts.

Skills

Punctual and reliable

Indoor rock climbing belay experience

Safety conscious

Experience working with children

Customer service and sales experience

Outgoing, friendly personality

Education

High school Diploma or equivalent preferred

Job description

The Floor Staff at Rock Spot Climbing are responsible for delivering outstanding customer service to members and guests. Floor Staff also are responsible for ensuring a safe and fun environment for our customers through instruction and group facilitation. They complete these duties under the supervision of a shift supervisor.

Our team members are dynamic individuals who are on board with our Mission and Core Values, noted below.

Roles And Responsibilities

• First Class Customer Service - Make customers of all levels of experience feel welcome.
• High Quality Instruction - Provide orientations, belay instruction, and belay services for members and guests.
• Safety Evaluation - Monitor the climbing floor for potential safety hazards and regularly evaluate customer belay skills.
• Meticulous Maintenance - Maintain the quality of the climbing product by performing necessary route maintenance tasks as needed.
• Constant Cleaning - Maintain a welcoming environment by cleaning customer and staff focused areas throughout your shifts.
  
  
  

Qualifications And Skills

We are looking for

• High school Diploma or equivalent preferred
• Punctual and reliable
• Previous indoor rock climbing and belaying experience
• Safety conscious
• Previous experience working with children
• Customer service and sales experience
• Outgoing, friendly personality
  
  
  

Physical Requirements

Must be able to lift and move up to 50lbs

Rock Spot Climbing Mission Statement:

At Rock Spot Climbing we provide a positive climbing experience for all.

Rock Spot Climbing Core Values

• Promote Climbing to All Ages, All Abilities
• Create Outstanding Customer Experiences
• Build Relationships, Make Connections
• Strive For Excellence
• Succeed as a Team