Climbing Gym Shift Supervisor - Lead Member Experience

Climbing Business Journal; Fort Collins (CO); Vor Ort; USD 19.000 - 28.000; Vollzeit

Benefits dieser Stelle

Gravity Vault membership

Pro-deals

Zusammenfassung

The Gravity Vault Upper Saddle River is seeking a dedicated Shift Supervisor to lead a friendly, organized rock climbing experience for customers. You will oversee front desk operations, ensure safety on the floor, and support staff during your shift.

The ideal candidate has leadership experience in retail or fitness and a proven ability to motivate a team, manage schedules, and handle customer needs. This on-site role offers a starting wage of $17.00/hour and a benefits package.

Qualifikationen

• Experience in leadership roles within retail or fitness environments.
• Strong customer service mindset with ability to resolve issues quickly.
• Ability to schedule staff and oversee shift coverage.

Aufgaben

• Oversee the facility operation and flow of classes and events.
• Assign duties to employees and oversee their progress.
• Provide guidance and feedback to employees when needed.
• Manage staff schedules, ensuring adequate coverage for all shifts.
• Adjust staffing levels as needed to meet business demands.
• Support operational excellence and strive to exceed customer expectations.
• Take bookings and final payments for events and large groups.
• Address and resolve customer and/or employee issues promptly.
• Report on shift operations to upper management and maintain clear communication.
• Count cash at end of shift and manage bank deposits.
• Enforce safety protocols creating a safe environment for staff and customers.
• Other duties as assigned.

Kenntnisse

Leadership

Customer service

Staff management

Communication

Jobbeschreibung

The Gravity Vault Upper Saddle River is seeking a dedicated Shift Supervisor to lead a friendly, organized rock climbing experience for customers. You will oversee front desk operations, ensure safety on the floor, and support staff during your shift.

The ideal candidate has leadership experience in retail or fitness and a proven ability to motivate a team, manage schedules, and handle customer needs. This on-site role offers a starting wage of $17.00/hour and a benefits package.