General Manager

The Front Climbing Club; Salt Lake City (UT); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Comprehensive health coverage

401(k) retirement plan

Paid time off

Free gym membership

Discounts on food and merchandise

Job summary

The Front Climbing Club in Salt Lake City and South Main is seeking a General Manager to own the gym's long-term success. You will oversee strategic direction, standards, and capital projects, leading a team of full-time managers.

This exempt role focuses on renovations, program launches, and a roadmap for future growth. We value experience managing other full-time managers across hospitality, retail, fitness, and recreation.

Qualifications

• 3+ years of experience directly supervising full-time, salaried managers with their own teams.
• Track record of leading renovations or program launches with budget/capex planning.
• 10+ years in a supervisory or management role preferred.
• Exceptional member service and conflict-resolution instincts.
• Willingness to obtain certifications upon hire.
• Bachelor's degree preferred but not required.

Responsibilities

• Hold overall responsibility for gym performance, standards, and long-term success.
• Partner with Gym Managers and department heads on consistency and standards gym-wide.
• Own long-term scheduling, facility planning, and operational decision-making.
• Lead renovations, amenity rollouts, and program launches from concept to completion.
• Participate in biannual and yearly planning with the CEO and Leadership Team on budgets.
• Serve as primary point of coordination with partners like Vertical Solutions and Testpiece.
• Provide direction, feedback, and performance evaluations for Gym Managers and Assistant Gym Managers.
• Act as escalation point for management-level member concerns and complex issues.
• Collaborate with HR and senior leadership on workforce planning, hiring, and retention for management roles.
• Contribute to strategic planning that supports the gym's continued growth.

Skills

Supervising full-time managers

Renovations & program launches

Budget & capex planning

Organizational & time-management

Member service & conflict resolution

Cross-functional collaboration

First Aid/CPR readiness

Education

Bachelor's degree preferred

Tools

Microsoft 365 (Excel, Outlook)

Rock Gym Pro

AI tools

Job description

General Manager

The Front Climbing Club | Salt Lake City & South Main

Lead the Gym That's Shaping Utah's Climbing Community

The Front Climbing Club is looking for a General Manager ready to take ownership of our gym's long-term success. If you're a strategic operator who thrives on big-picture planning, capital projects, and building strong teams, this is where your leadership makes a lasting impact.

About The Front

The Front Climbing Club has been at the heart of Utah's climbing scene since the 1980s, growing from the state's first indoor climbing gym into a multi-location destination for climbers of every level. We're driven by a mission to create innovative spaces that maximize the climbing experience, inspire meaningful connections, and foster an engaged community. Every role here supports that mission - this one shapes it.

About the Role

As General Manager, you'll oversee the strategic direction, standards, and long-term success of our Salt Lake City and South Main locations. While our Gym Managers run daily operations, you'll own the bigger picture- renovations, program launches, and the roadmap that guides our gym's future. This role leads a team of full-time Gym Managers and Assistant Gym Managers, so the most important thing we're looking for is experience managing other full-time managers - coaching them, holding them accountable, and helping them grow as leaders of their own teams. That experience can come from hospitality, retail, fitness, recreation, food service, or another industry entirely. This is a full-time, exempt position offering $80,000-$90,000 DOE.

What You'll Do

• Hold overall responsibility for gym performance, standards, and long-term success - stepping in to cover the floor or front desk when needed
• Partner with Gym Managers and department heads across Facilities, Cafes, and Risk Management to uphold consistency and standards gym-wide
• Own long-term scheduling, facility planning, and operational decision-making
• Lead renovations, amenity rollouts, and program launches from concept to completion
• Participate in biannual and yearly planning with the CEO and Leadership Team on budgets, timelines, and capital projects
• Serve as the primary point of coordination with partners like Vertical Solutions and Testpiece
• Provide direction, feedback, and performance evaluations for Gym Managers and Assistant Gym Managers
• Act as the escalation point for management-level member concerns and complex issues
• Collaborate with HR and senior leadership on workforce planning, hiring, and retention for management roles
• Contribute to strategic planning that supports the gym's continued growth

What You Bring

You might be a great fit if you have:

• 3+ years of experience directly supervising full-time, salaried managers who had their own teams reporting to them - this is the most important qualification for the role. (Experience supervising shift leads, part-time supervisors, keyholders, or front-line staff doesn't count toward this, but the industry can be anything - hospitality, retail, fitness, recreation, food service, or beyond.)
• A track record of leading renovations, or program launches, along with budget and capex planning experience
• Strong organizational and time-management skills, with 10+ years in a supervisory or management role preferred
• Exceptional member service and conflict-resolution instincts, with the discretion to navigate sensitive, high-visibility situations
• Willingness to obtain First Aid/CPR, CWI Instructor, Utah Alcohol, and Utah Food Handlers certifications upon hire
• Proficiency in Microsoft 365 (Excel, Outlook); familiarity with Rock Gym Pro and AI tools is a plus
• A collaborative, cross-functional approach to solving problems and improving the member experience
• A Bachelor's degree is preferred but not required

Perks & Benefits

• Comprehensive health coverage: Medical, Dental, Vision, Life, STD, LTD, and Accident insurance
• 401(k) retirement plan
• Paid time off
• Free gym membership
• Discounts on food and merchandise

Join Us!

If you're ready to lead with vision, build lasting community, and help shape the future of Utah's original climbing gym, we want to hear from you.

We're an equal opportunity employer that celebrates diversity and strives to create an inclusive environment for all.