Climbing Gym Instructor – Customer Experience & Safety

Climbing Business Journal; Chatham (NJ); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Gravity Vault membership

Pro-deals with outdoor industry brands

Retail shop discounts

Sick leave per NJ law

Job summary

The Gravity Vault Chatham is seeking a friendly Instructor to welcome guests and deliver a consistently positive guest experience. You will check in customers, assist with memberships, and support belaying for sessions and classes.

Training is provided; climbing experience is a plus but not required. This role emphasizes safety, customer service, and a team‑oriented culture in a community gym setting.

Qualifications

• Must be at least 16 years old.
• Availability: Weekdays, evenings and weekends (min. 15 hours per week).
• Strong communication and customer service skills.
• Climbing experience is a plus but not required; Comprehensive training provided.
• Experience working with children is strongly preferred.

Responsibilities

• Using our POS system to check in customers and answer questions in person or over the phone.
• Assisting customers with membership and retail sales.
• Belaying for private sessions, youth and adult classes as well as parties.
• Ensuring safety of both staff and customers within the facility.
• Maintaining cleanliness of the facility by assisting with opening and closing cleaning procedures.
• Other job related duties as assigned.

Skills

Customer service

Belaying

Safety procedures

Teamwork

Climbing experience

Children experience

Communication skills

Job description

The Gravity Vault Chatham is seeking a friendly Instructor to welcome guests and deliver a consistently positive guest experience. You will check in customers, assist with memberships, and support belaying for sessions and classes.

Training is provided; climbing experience is a plus but not required. This role emphasizes safety, customer service, and a team‑oriented culture in a community gym setting.