Hybrid CSR: SAP & Logistics Support

Atlas Copco Compressors LLC -North America Customer Center; Charlotte (NC); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

Disability insurance

401(k)

Job summary

Atlas Copco Compressors LLC -North America Customer Center in Charlotte, NC is seeking a Customer Service Representative to support the Supply Chain Team. You will be the primary contact for customers, handling inquiries and order status while coordinating with Planning, Purchasing, and Transportation.

This hybrid role requires at least 2+ years in customer service, experience with SAP, and knowledge of inventory control or logistics.

Qualifications

• 2+ years in customer service.
• Experience with SAP or similar ERP.
• Familiarity with inventory control and logistics.

Responsibilities

• Serve as the primary contact for customers via phone, email or chat.
• Collaborate with Planning, Purchasing and Transportation to ensure on-time order fulfillment.
• Escalate unresolved issues and ensure proper follow-up.
• Provide accurate information on products, services, availability and order status.

Skills

Customer service

Teamwork

Communication

Education

Associate degree in business or supply chain

Tools

SAP

Job description

Atlas Copco Compressors LLC -North America Customer Center in Charlotte, NC is seeking a Customer Service Representative to support the Supply Chain Team. You will be the primary contact for customers, handling inquiries and order status while coordinating with Planning, Purchasing, and Transportation.

This hybrid role requires at least 2+ years in customer service, experience with SAP, and knowledge of inventory control or logistics.